Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Divya

Bengaluru

Summary

Dynamic Client Service Manager with a proven track record at HSBC Bank, excelling in client relationship management and credit risk assessment. Recognized for enhancing service quality through innovative training programs and process improvements, driving significant revenue growth and client satisfaction. Passionate about delivering exceptional results and fostering strong client connections.

Overview

7
7
years of professional experience

Work History

Client Service Manager

HSBC Bank
Bangalore
01.2022 - 02.2025
  • Managed end-to-end banking facilities for European and UK clients, resolving escalations via calls and emails.
  • Developed training programs on compliance and operational best practices for new employees.
  • Initiated client satisfaction sessions to gather feedback, improving service quality and retention.
  • Conducted credit risk assessments that enhanced recovery outcomes and supported compliance audits.
  • Collaborated with sales and branch teams to identify cross-selling opportunities, driving revenue growth.
  • Led process improvement initiatives that controlled operational costs while enhancing transaction accuracy.
  • Maintained branch premises to ensure health and safety compliance, promoting a positive workplace environment.
  • Received multiple awards for excellence in business enablement and client satisfaction.

Credit and Collections Senior Analyst

One Trust
Bangalore
11.2021 - 01.2022
  • Achieved improved recovery outcomes by investigating credit and collection issues.
  • Streamlined dispute resolution processes through effective collaboration with stakeholders.
  • Enhanced policies and performance benchmarks by providing valuable insights.

Credit and Collections Senior Analyst

Oracle India Pvt Ltd.
Bangalore
11.2018 - 10.2021
  • Executed credit risk assessments and monitored accounts, reducing financial exposure significantly.
  • Supported escalated case resolutions, leading to improved customer success metrics.
  • Partnered with cross-functional teams for enhanced process optimization and data integrity.
  • Recognized with multiple awards for outstanding contributions to business enablement.
  • Provided technical support for existing reports, dashboards, or other tools.

Seller Support Executive Semi-voice Flipkart proce

Aegis Ltd.
Bangalore
10.2017 - 09.2018
  • Managed seller dispute resolutions through email and voice support channels.
  • Created comprehensive documentation and FAQs to enhance efficiency in dispute resolution.
  • Implemented strategies based on customer feedback to improve overall service quality.

Education

MBA - PG Diploma in Human Resource Management

Narsee Monjee Institute of Management Studies
Bangalore
07-2019

Skills

  • Client relationship management
  • Credit risk assessment
  • Compliance training
  • Process improvement
  • Operational best practices
  • Customer satisfaction analysis
  • Client relationship building

Accomplishments

· Rising Star Award – HSBC

· Customer Success Award – Oracle (I-Care)

· Business Enablement Award & Top Performer – Oracle

· Star Performer of the Year – Aegis Ltd

Timeline

Client Service Manager

HSBC Bank
01.2022 - 02.2025

Credit and Collections Senior Analyst

One Trust
11.2021 - 01.2022

Credit and Collections Senior Analyst

Oracle India Pvt Ltd.
11.2018 - 10.2021

Seller Support Executive Semi-voice Flipkart proce

Aegis Ltd.
10.2017 - 09.2018

MBA - PG Diploma in Human Resource Management

Narsee Monjee Institute of Management Studies

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Divya