DIVYA
WL-231 Basti Guzan Main Bazaar
Summary
Results-oriented customer service professional with experience in delivering high-quality client support. MCA/BCA graduate with strong computer proficiency, including system operations and standard software applications. Demonstrates excellent communication, problem-solving skills, and the ability to manage customer interactions efficiently while maintaining service standards
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Support
The Knowledge Academy
Jalandhar
02.2024 - 08.2025
- Gained valuable skills in communication, teamwork, and time management. Worked in a professional environment, supporting daily operations and contributing to team goals.
- Assist in onboarding new clients and ensuring smooth handover to account management or service teams.
- Gather insights on competitors, customer feedback, and market trends to inform product development and strategy.
- An international organization.
Filling Officer
Time Immigration
Jalandhar
05.2023 - 01.2024
- Immigration Filing Officer – Times Immigration
- Visa & Immigration Documentation Officer
- Immigration Case Processing Executive
- Immigration Documentation Specialist
- Visa Filing & Compliance Officer
Education
Master of Computer Applications - Master of Computer Applications
Guru Nanak Dev University
Jalandhar Punjab 08-2025
Bachelor of Computer Application - Bachelor of Computer Application
Guru Nanak Dev University
05-2023
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Digital Marketing
Languages
- English
- Hindi
- Punjabi
Certification
Computer Skills: Basic computer operations, MS Office, online tools (Certified)
Nail Care & Artistry: Manicure, Pedicure, Gel & Acrylic Nails, Nail Art (Certified)
Customer service and client handling expertise
Nail Care & Artistry: Manicure, Pedicure, Gel & Acrylic Nails, Nail Art (Certified)
Customer service and client handling expertise
Timeline
Sales Support
The Knowledge Academy
02.2024 - 08.2025
Filling Officer
Time Immigration
05.2023 - 01.2024
Master of Computer Applications - Master of Computer Applications
Guru Nanak Dev University
Bachelor of Computer Application - Bachelor of Computer Application
Guru Nanak Dev University