Divya Arora
Summary
Proven Business Development Manager with a track record of exceeding sales targets by over 25% at multiple multinational organisations. Demonstrating strong negotiation skills and a results-driven approach. Specializes in relationship building and CRM utilization to enhance lead generation, customer acquisition and retention. Skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business, identifying prospects, converting leads into customers and building long lasting trustworthy relationships.
Overview
10
10
years of professional experience
Work History
Business Development Manager
TD Canada Trust
Toronto
06.2022 - 03.2023
- Generated business by identifying new business opportunities by through generating leads cold calling via telephone, email, and leads by cross-functional channels, further qualifying them and converting them into sales.
- Sourced over 130 new accounts each month, exceeding acquisition goals by 25%, and investment goals by over50%.
- Over achieved annual sales goals by 30% and service targets by 22% cultivating and securing new customer relationships.
- Maintain active engagement with new and existing leads through creative follow-up.
- Work with internal and external stakeholders
- Managed accounts to retain existing relationships and grow share of business, facilitating regular communication to ensure their needs were met.
- Prepared compelling sales presentation decks for clients showing success and credibility of products.
- Developed business pipeline using cold and warm techniques.
- Developed and qualified opportunities through working with internal cross-functional teams.
- Implemented CRM systems to streamline sales processes, enhancing efficiency and productivity.
- Used SalesForce to handle current portfolio and prospective leads.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Formulated detailed account plans outlining objectives, timelines, and KPIs for successful client acquisition and management.
Business Development Executive
President's Choice Financial
Toronto
12.2019 - 06.2022
- Increased client base by identifying and pursuing new business opportunities through cold calling and networking.
- Acquire new customers for the bank through cold calling and prospecting and turning the lead into opportunity by educating the customers on the product benefits.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Exceeded quarterly sales targets by 25% consistently through diligent prospecting.
- Won contests for maximum clients on-boarding in a month, 7 times.
- Exceeded customer service targets, as 96% or more clients rated me 5/5 on various parameters based on our interactions and on the query resolution, during the customer satisfaction surveys.
- Established and maintained highly effective relationships with clients and industry partners to drive growth and increase revenue.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Account Manager
Aditya Birla Finance
07.2015 - 05.2019
- Acquisition of new high net worth accounts through cold calling.
- Lead generation
- Connected with prospects through, cold calling and local-area networking.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Manager
Standard Chartered Bank
02.2013 - 07.2015
- Acquiring New to bank customers.
- Exceeded annual sales target by 15%
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Work and collaborate with partners across the industry and verticals
Education
Bachelor of Arts - English Literature
Delhi University
MBA - Customer Relationship Management
Apeejay School of Management
Skills
- Sales Development
- Relationship building
- CRM and Sales force experience
- Lead generation
- Prospecting
- Efficient follow up
- Business development and planning
- Customer Service
- Negotiations
- Customer Retention
- Passion for AI
Volunteer Experience
AMRC, Australian Migrant Resource Centre
Since 01/01/2024
Won Volunteer Award, presented by South Australian Governor.
Timeline
Business Development Manager
TD Canada Trust
06.2022 - 03.2023
Business Development Executive
President's Choice Financial
12.2019 - 06.2022
Account Manager
Aditya Birla Finance
07.2015 - 05.2019
Sales Manager
Standard Chartered Bank
02.2013 - 07.2015
Bachelor of Arts - English Literature
Delhi University
MBA - Customer Relationship Management
Apeejay School of Management