Divya B
Software Tester
Chennai
Summary
Over 4 years of performance-focused professional experience with nearly 3 years dedicated to manual testing. Proficient in test case design, execution, and bug tracking. Skilled in end-to-end testing of web and mobile applications. Experienced in crafting and authoring validation protocols and documentation, including OQ and PQ documents. Trained and proficient in creating automated test scripts using Selenium WebDriver. A fast learner with a strong willingness to acquire and apply new skills effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Senior Validation Engineer
ValGenesis (I) Pvt Ltd
Chennai
07.2021 - 04.2023
- Assessed Test Cases and adjusted scripts to align with UI modifications.
- Identified disparities in Software Requirements Specification (SRS) and engaged with product team to facilitate effective communication and resolution.
- Conducted trial runs on test scripts, pinpointing system anomalies and protocol discrepancies for improved system robustness.
- Documented defects using Team Foundation Server (TFS) and provided detailed reports for efficient issue tracking.
- Conducted comprehensive retesting of Test Cases following defect resolution.
- Took on role of primary author for critical client-facing documents, ensuring clear and precise communication of complex technical concepts.
- Executed test cases in accordance with specified requirements, ensuring thorough assessment of software functionality and performance.
- Generated discrepancy reports for unsuccessful test steps, methodically detailing system and protocol errors for thorough analysis.
- Actively participated as assessor, meticulously evaluating and providing constructive feedback on discrepancies found in documents authored by colleagues.
Customer Service Professional
Foundever, Sitel Group
Chennai
06.2020 - 06.2021
- Collaborated with customer end backend team, effectively raising issues and retesting, thereby enhancing quality of issue resolution processes.
- Managed end-to-end ticket lifecycle, proficiently raising and meticulously closing testing-related tickets, ensuring streamlined and efficient issue management workflow.
- Skillfully crafted comprehensive test cases, test scenarios, and pertinent test data aligned with specified requirements.
- Executed test cases with precision, promptly identifying and meticulously documenting defects
- Utilized JIRA to log defects, seamless communication and contributing to defect resolution process, including thorough retesting post-resolution.
- Actively participated in Agile ceremonies, including daily stand-up meetings, sprint planning, and retrospectives, demonstrating commitment to collaborative development practices.
- Engaging with developers and team members to clarify requirements and provide valuable feedback, enhancing project outcomes.
Customer Care Executive
HCL Technologies
Chennai
12.2018 - 02.2020
- Managed customer inquiries adeptly, ensuring swift and precise responses across phone, email, and chat platforms.
- Participated in role of mail allocator, efficiently assigning correspondence to respective representatives for timely and effective resolution.
- Demonstrated attentive engagement with customers, skillfully discerning their requirements, and presenting suitable solutions, while also identifying potential upselling prospects where appropriate.
- Engaged in fruitful collaboration with customer service managers and trainers, contributing to development of training materials and programs tailored to enhance identified areas for refinement.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Apollo Engineering College
Chennai 06.2014 - 06.2018
Skills
Elogbook (Mobile and Web)
undefinedTimeline
Senior Validation Engineer
ValGenesis (I) Pvt Ltd
07.2021 - 04.2023
Customer Service Professional
Foundever, Sitel Group
06.2020 - 06.2021
Customer Care Executive
HCL Technologies
12.2018 - 02.2020
Bachelor of Engineering - Electronics And Communications Engineering
Apollo Engineering College
06.2014 - 06.2018
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