Hubspot
Divya Berlia
Team Leader
Ramgarh
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Team Leader
98thPercentile
Texas
08.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements including the training in Azure DevOps platform.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Hubspot and PowerBI CRM.
Senior Sales Consultant
Extra Realty Pvt Ltd
Mumbai
08.2018 - 07.2021
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Applied consultative sales approach and followed strategic marketing initiatives to develop new business.
- Evaluated clients' needs and created plan of action to provide solutions.
Sales Manager
ICICI Prudential Life Insurance Co. Ltd
Mumbai
01.2018 - 07.2018
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Assistant Manager
Absolute Surveyors Pvt Ltd
Mumbai
08.2017 - 01.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
Management Trainee
Xion Advertising Pvt Ltd
Mumbai
02.2017 - 07.2017
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Organized projects and contests to increase sales and encourage exceptional customer service.
Education
MBA - Marketing And Operations
ICFAI Business School
Mumbai 06.2015 - 02.2017
B.Tech - Computer Science
Modi Institute of Technology
Kota 09.2010 - 05.2014
Skills
Performance improvement
Employee Evaluation
Staff education and training
Knowledgeable in Hubspot and PowerBI
Sales expertise
Client Service
Excellent Communication
Active Listening
Interpersonal Communication
Multitasking Abilities
Accomplishments
- Supervised team of 15 staff members.
- Achieved better analysis by introducing PowerBI for proper management of tasks.
- Collaborated with team of 6 in the development of Training Manual for the New Joinees.
Additional Information
- Promotion within 5 months
- Outstanding Employee Award - 2022
- Best Performer Consistently
- Visionary Employee - New Direction
Software
PowerBI
Azure
Azure DevOps
Interests
Learning New Software
Better Management Skills
Reading
Exploring new Business ways
Researching and Implementing
Timeline
Team Leader
98thPercentile
08.2021 - Current
Senior Sales Consultant
Extra Realty Pvt Ltd
08.2018 - 07.2021
Sales Manager
ICICI Prudential Life Insurance Co. Ltd
01.2018 - 07.2018
Assistant Manager
Absolute Surveyors Pvt Ltd
08.2017 - 01.2018
Management Trainee
Xion Advertising Pvt Ltd
02.2017 - 07.2017
MBA - Marketing And Operations
ICFAI Business School
06.2015 - 02.2017
B.Tech - Computer Science
Modi Institute of Technology
09.2010 - 05.2014