Divya Bevinal
Customer Success Manager
Bengaluru
Summary
To utilize my overall 5+ Years of experience in managing key accounts and driving customer satisfaction to excel as a Customer Success Manager. I aim to leverage my skills to the overall growth and effectiveness of the organization.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Exotel Pvt Ltd
02.2024 - Current
- Managed a Portfolio of Key Accounts: Managed a diverse portfolio of key accounts, cultivating robust relationships and achieving consistently high levels of client satisfaction.
- Customer Onboarding and Product Setup: Guided customers through onboarding and product setup processes, resulting in successful adoption and increased product usage.
- Product Demonstrations: Delivered comprehensive product demonstrations and collaborated effectively with business and engineering teams to showcase product capabilities and drive engagement.
- Project Coordination: Supported clients in the planning and launch of new solutions and projects, ensuring seamless implementation and successful outcomes.
- Revenue Targets: Exceeded monthly and quarterly revenue targets by strategically driving customer success and identifying growth opportunities.
- Sales Collaboration: Partnered with Sales teams to develop and execute sales strategies, manage renewals, and capitalize on upsell opportunities.
- Negotiation and Contract Management: Negotiated terms and pricing, reviewed contracts and managed the subscription renewal process to optimize client agreements and revenue.
- Financial Interaction: Acted as a liaison between Accounts Receivables, Finance, and customers, ensuring transparent and efficient financial interactions.
Inside Sales Engineer
Exotel Pvt Ltd
05.2021 - 02.2024
- End-to-End Sales Management: Managed the complete sales cycle for prospects, including follow-ups, product demonstrations, implementation, quotations and closures, ensuring a seamless process.
- Product Demonstrations: Conducted online demonstrations of Cloud Telephony products to highlight features and benefits and guided clients through a tailored 15-day proof of concept to showcase product capabilities and support informed decision-making.
- Proposal and Quotation Preparation: Prepared detailed customer proposals and quotations, negotiated pricing and contract terms to align with customer requirements and company objectives.
- Technical Workflow and API Integration: Monitored and gathered technical information to design and implement tailored workflows for customers and also Provided support for Call/SMS/Whatsapp API's and Direct plugin's for various CRM integrations.
- Sales Quota Achievement: Built, maintained and forecasted a healthy sales pipeline and Consistently closed sales and met/exceeded monthly quotas by executing effective sales strategies and maintaining a strong focus on client needs.
- Experience with C-Level Executives: Engaged with medium and large organizations, including C-level executives, to drive sales and build strategic relationships.
- CRM Documentation: Created, maintained, and updated a comprehensive customer database, accurately documenting all sales activities and interactions in the Salesforce CRM for effective tracking and reporting.
Business Development Associate
TeamLease Services
11.2019 - 05.2021
- New Customer Acquisition: Acquired new customers through various marketing channels, leveraging strategies to generate leads and expand the client base.
- Full Sales Cycle Management: Managed the complete sales cycle from initial contact to closing, including follow-through and servicing, to drive revenue and ensure client satisfaction.
- Client Engagement: Initiated and nurtured client conversations via cold calls, chats, emails, and LinkedIn messages, effectively engaging prospects and generating interest.
- Appointment Setting and Demonstrations: Scheduled appointments with prospects and conducted product demonstrations to showcase services and facilitate the sales process.
- CRM Management: Updated and managed all sales activities, opportunities, and account information in the CRM, ensuring accurate tracking and reporting of sales progress.
- Experience with Medium and Large Organizations: Worked with medium and large organizations, including C-level executives, to build strategic relationships and drive business growth.
Corporate Sales Manager
Urlocaldoc
07.2019 - 10.2019
- Lead Generation: Generated high-quality leads through various sources, including digital marketing, networking and referrals, to build a robust pipeline of potential clients.
- Meeting Coordination and Demonstrations: Scheduled and conducted product demonstrations, effectively showcasing features and benefits to prospects and facilitating successful meetings to advance the sales process.
Education
Bachelor of Engineering - Information Science
Dayananda Sagar College Of Engineering
Bengaluru, India 04.2001 -
PUC - Science
Alva's Pre University College
Mangalore, India 04.2001 -
SSLC -
Trinity Pubic School
04.2001 -
Skills
Customer Account Management
Accomplishments
• Exotel : Medallions of Honor Award for Individual Excellence, Three times.
• Rajya Puraskara in Scout and Guides.
• Maths Talent Exam - National Rank 4
• Science Talent Exam - National Rank 5
• Dakshina Bharat Hindi Prachara Sabha - Level 6
Extra Course: The Data Science Fundamental Course in collaboration with Imarticus and UCLA extension.
Languages
English
Hindi
Kannada
Internship
As Business Development associate in Brandland
Timeline
Customer Success Manager
Exotel Pvt Ltd
02.2024 - Current
Inside Sales Engineer
Exotel Pvt Ltd
05.2021 - 02.2024
Business Development Associate
TeamLease Services
11.2019 - 05.2021
Corporate Sales Manager
Urlocaldoc
07.2019 - 10.2019
Bachelor of Engineering - Information Science
Dayananda Sagar College Of Engineering
04.2001 -
PUC - Science
Alva's Pre University College
04.2001 -
SSLC -
Trinity Pubic School
04.2001 -
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