Summary
Overview
Work History
Education
Skills
Certification
Profile Info - Summary
Timeline
Generic
DIVYA BHARAT

DIVYA BHARAT

Dehradun

Summary

Hospitality and tourism student with practical experience in operations and customer service. Knowledgeable in tourism principles, travel management, and destination marketing. Demonstrated ability to enhance customer satisfaction through exceptional service. Proficient in using digital tools to streamline operations and improve efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Travel Sales Representative

Viva Holidays PVT LTD
Noida
04.2024 - 07.2024
  • Assisted clients in selecting and booking travel packages.
  • Managed client inquiries and resolved travel-related issues promptly.
  • Utilized booking software to process reservations efficiently.
  • Ensured all relevant documentation is completed accurately prior to client departure dates.
  • Generated reports of daily, weekly, monthly sales figures for management review.
  • Provided exceptional customer service, resolving any travel-related issues promptly.

Volunteer

PATA Travel Mart
Delhi
10.2023 - 10.2023
  • Collected feedback from participants to improve future events and services.
  • Collaborated with team members to ensure smooth event operations.

Intern

Yatra Online LTD
Gurgaon
06.2023 - 08.2023
  • Passionate and dedicated hospitality and tourism student with hands-on experience in operations.
  • Equipped with comprehensive knowledge of tourism principles, travel management, and destination marketing.
  • Adept at utilizing digital tools and platforms for effective and efficient working of operations.
  • Seeking an opportunity to contribute to a dynamic team and further develop skills in a professional tourism environment.
  • Conducted research on travel destinations to provide accurate information.
  • Maintained accurate records of all activities performed throughout internship period.

Trainee

Hotel Resort Rio
Goa
12.2020 - 03.2021
  • Assisted guests with check-in and check-out procedures efficiently.
  • Collaborated with housekeeping to ensure room readiness for guests.
  • Provided information about resort amenities and local attractions to guests.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Supported event coordination by preparing venues for meetings and gatherings.
  • Worked alongside senior team members to learn related job tasks and roles.

Education

MBA - TTM

Indian Institute of Tourism and Travel Management
Noida
06.2024

BSc - H&HA

Institute OF Hotel Management
Mumbai
04.2022

Skills

  • Travel management
  • Booking software
  • Customer service
  • Event coordination
  • Destination marketing
  • Sales reporting

Certification

Bartending Course, 05/22

Profile Info - Summary

Passionate and dedicated hospitality and tourism student with hands-on experience in operations and customer handling. Equipped with comprehensive knowledge of tourism principles, travel management, and destination marketing. Proven ability to provide exceptional service, and enhance customer satisfaction. Adept at utilizing digital tools and platforms for effective and efficient working of operations. Seeking an opportunity to contribute to a dynamic team and further develop skills in a professional tourism environment.

Timeline

Travel Sales Representative

Viva Holidays PVT LTD
04.2024 - 07.2024

Volunteer

PATA Travel Mart
10.2023 - 10.2023

Intern

Yatra Online LTD
06.2023 - 08.2023

Trainee

Hotel Resort Rio
12.2020 - 03.2021

MBA - TTM

Indian Institute of Tourism and Travel Management

BSc - H&HA

Institute OF Hotel Management

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DIVYA BHARAT