Divya Bhatia

• Applied Learning and development expertise to optimize training and performance for a large number of clients across various levels
• Designed and conducted various Assessment and Development centres
• Assessed skill gaps for employees in various organizations and developed training courses/programs to meet identified needs
• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
• Researched and created relevant course materials to achieve training objectives of various clients
• Applied the ADDIE principle to create learning programs and interventions
• Managed a group of trainers for various projects
• Drove organization's performance and achievement of service levels through focused team operational reviews, structured coaching and performance evaluation
• Analyzed effectiveness of training programs at all levels and recommended the same to the clients
• Review of training effectiveness using the Kirkpatrick Model and suggest the return on investment to the client
• Built and maintained strong working relationship with various stakeholders in different organizations
• Engaged with various consultants and trainers/consultants to help them deliver engaging and innovative training solutions
• Managed various suppliers for smooth functioning of the organization
• Created the organization vision and goals for strategic achievements

• Designed and Delivered various soft skills, behavioral and leadership workshops upto managerial level
• Supported various inhouse clients like verticals and departments through floor coaching, long and short terms training interventions
• Conducted LEAP - Leadership Excellence Achievement Program designed for First Time Managers
• Master Trainer for:

-WNS Certified Trainer Workshop(Train the Trainer)

-Lost Dutchman's Gold Mine Simulation

• Managed the training calendar across different locations
• Learning Specialist SPOC for various verticals