Divya Bhorde Patil
Pune
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate-Billing specialist
WNS
Pune
09.2024 - Current
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Maintained accurate records of billing transactions and client accounts.
- Assisted in generating monthly invoices for various client services.
- Accounts payable procure to pay.
- Collaborated with team members to improve billing procedures and accuracy.
- Communicated with clients to clarify billing issues and payment terms.
- Utilized billing software to track payments and outstanding balances.
- Reviewed account statements for inconsistencies and initiated corrections.
Relationship Officer
SBI
Pune
02.2023 - 02.2024
- Managed customer relationships to ensure satisfaction and retention.
- Processed loan applications and conducted customer credit assessments.
- Coordinated with internal teams to resolve client issues promptly.
- Educated customers on online banking tools and features.
- Facilitated communication between clients and branch staff for service improvements.
- Maintained accurate records of customer interactions and transactions.
- Provided financial advice to clients based on their needs and goals.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Opened new accounts, collected client documentation and processed transactions.
- Collaborated with internal teams to maximize customer satisfaction levels.
- Analyzed client data to identify opportunities for cross-selling products and services.
Education
B.COM - Banking And Finance
Sinhagad Institute Pune
Pune05-2022
Skills
- Customer relationship management
- Time management
- Team collaboration
- Multitasking and organization
- Customer engagement
Affiliations
- Cooking
- Dancing
- Art
Certification
- SAP certification
- SAP ERP Financials, version ECC 6.0
- Institute SP Technosoft services
Focus area
Enterprise structure configuration
New GL accounting
Bank accounting
Accounts Payable and Receivable
Asset accounting
Controlling
Timeline
Associate-Billing specialist
WNS
09.2024 - Current
Relationship Officer
SBI
02.2023 - 02.2024
B.COM - Banking And Finance
Sinhagad Institute Pune