Divya Chandrashekara
General Manager Cross Function
Bangalore,karnataka
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
General Manager Cross Functions
Quess Corp Ltd.
Bangalore
07.2019 - Current
- Responsible for strategically increasing group revenue for India, APAC & Middle East
- Interactions with internal Business leaders (CXO'S) and respective Spocs, reviewing, presenting, & data validation
- Increasing wallet share by 1000cr through CS initiative
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and fast-paced environment.
- Worked well in team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Ensure right leadership representation and collaterals for impactful meetings resulting in Opening up more opportunities for Quess group entities
- Ensuring 100% opportunities are attended to and addressed by businesses and TATs matched as per client expectations
- To present Quess offerings to clients and understand requirements
- Extracting Outcome and Action based results that can be built upon further for business excellence
- Internal & External coordination with senior stake holders and presenting Quess offerings.
- Managing & conceptualizing rewards and recognition programs at Group level for all 3 regions.
- Identifying, sourcing and finalizing vendors for outsourced activities.
- Strategic Initiatives-successfully driven organization wide Customer centricity assessment program Survey in collaboration with external vendor.
- Present Findings report to CXO's of all internal entities and group CEO
- Further monitor and ensure actionable based on survey outcomes on Expectations, Experience index, Business Impression
- Basis CSAT activity, further responsible for increasing NPS at Group level (Net Promoter Score)
- Monitoring CS rewards to ensure timely disbursements in order to maintain motivation levels for lead exchange and cross se
- Enabling dialogues between regions beyond lead exchange to benefit CS initiative
- Presenting and driving cross sales in Middle East and APAC regions
- Weekly and monthly review with internal senior stake holders to understand and drive cross functional sales in all 3 regions
- Anchoring assigned businesses to maximize opportunities for CXO level interactions, cross sell leads and showcasing Quess services.
- To be part of Conceptualizing and executing corporate tasks as per need of the hour like - Sales and KAM trainings and annual conferences.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Business Development Manager
Howden Insurance Brokers, India Pvt. Ltd
Bangalore
06.2018 - 07.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Represented company and promoted products at conferences and industry events.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Manager Business Development
Vidal Health TPA Pvt. Ltd
05.2014 - 05.2018
- Responsible for new business acquisitions in Bangalore Region
- Liaison with all Channel Partners & maintain healthy and professional relationship
- Client Prospecting
- To present our Value proposition to clients, understand their requirement, and negotiate on offerings
- Responsible to generate revenue of 4 cr
- Channelize sales process
- Responsible for new business partnerships
- Worked on government, association policies & actively participated in large corporate of 100+cr revenue
- Pre-acquisition activities
- Solely acquired large corporate’ in Bangalore –CGI, Tata Elxsi, Metric Stream, TechniColor and more
- Played a strong role in initiating many partnerships with Vidal.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Represented company and promoted products at conferences and industry events.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Organized promotional events and interacted with community to increase sales volume.
Business Development Manager
Vejle Ryser (VR Travels)
Bangalore
04.2014 - 08.2014
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established consultative selling techniques to new and existing staff members to build expertise.
- To understand diverse market and identify potential opportunities and new clients
- Built partnerships and business relationships with clients and prospects in India and Denmark
- Interface with existing strategic customers to solidify mutual expectations of Performance and Growth.
- represent VR travels at trade-shows and other business functions to keep abreast of developments in marketplace, to find potential new business, and to market company’s end-to-end solutions .
Asst. Manager Corporate Sales
Carlson Wagonlit Travels (CWT)
Chennai
06.2012 - 07.2013
- To be proactive in locating and developing new business in line with revenue and sales through appropriate media
- Meet existing clients on regular interval, in order to ensure smooth transaction.
- Organize corporate sales promotional initiatives
- Prepare and present presentations to Top Management of the Prospective Customers.
- Liaise with rest of the team on day to day basis to obtain updates on sales progress across India
- Co-ordinate with Global team to acquire Global business.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Asst. Manager Corporate Sales
FCm Travel Solutions
Bangalore
04.2011 - 04.2012
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Analyzing latest marketing trends and tracking competitors' activities and providing valuable inputs for fine tuning sales & marketing strategies
- Solely responsible to acquire new Corporates in Bangalore (Karnataka) region.
- Coordinate and identify the right individual to handle the acquired corporate from the operations Department.
- Create a service matrix as per the client’s needs and set up an implant if necessary
- Prepare and present presentations to Top Management team at the clients end.
- Responsible for consolidated Reporting of Query update, incentive worksheet, Projection list, customer win & Loss analysis statement etc.... on a fortnightly basis for Bangalore branch
Senior Business Development Executive
RCI India Pvt. Ltd
Bangalore
02.2007 - 02.2011
- Identify new/existing resort developers across India for affiliation with RCI as per the set requirements.
- Explain the Resort developers about Timeshare concept through presentations.
- Negotiate with the prospects on the pricing.
- To be a part of deciding team in finalizing maintenance and utility fee.
- Explain the process flow of RCI to the client.
- Maintain good relationship with the clients to ensure client retention and revenue management.
- Prepare and present Power Point Presentations and annual sales reports.
Education
PGDBA (Post Graduate Dip. Business Administration) - Marketing & Operations SCDL
08.2012 - 06.2015
BBA -
05.2007 - 07.2010
Diploma in Personal Sec. - Personal Secretariat
04.2003 - 12.2003
Pre University - PCMB
04.2000 - 05.2002
Commerce
Skills
Agile LearnerExcellent Leadership AbilitiesStrong Team PlayerGoal Driven
Cross-platform reporting
Cross-functional teamwork
Managerial skills
Cross-departmental communicator
Developing managers
Timeline
General Manager Cross Functions - Quess Corp Ltd.
07.2019 - Current
Senior Business Development Manager - Howden Insurance Brokers, India Pvt. Ltd
06.2018 - 07.2019
Manager Business Development - Vidal Health TPA Pvt. Ltd
05.2014 - 05.2018
Business Development Manager - Vejle Ryser (VR Travels)
04.2014 - 08.2014
Symbiosis Center For Distance Learning - PGDBA (Post Graduate Dip. Business Administration), Marketing & Operations SCDL
08.2012 - 06.2015
Asst. Manager Corporate Sales - Carlson Wagonlit Travels (CWT)
06.2012 - 07.2013
Asst. Manager Corporate Sales - FCm Travel Solutions
04.2011 - 04.2012
Annamalai University - BBA,
05.2007 - 07.2010
Senior Business Development Executive - RCI India Pvt. Ltd
02.2007 - 02.2011
Davar's College of Commerce - Diploma in Personal Sec., Personal Secretariat
04.2003 - 12.2003
BHS First Grade College - Pre University, PCMB
04.2000 - 05.2002