Divya Chaudhary
Noida
Summary
Experienced and customer-focused Assistant Front Office Manager with 6 years of expertise in overseeing front desk operations, managing guest services, and leading front office teams to deliver exceptional guest experiences. Skilled in problem-solving, team development, and process optimization, with a proven track record of enhancing operational efficiency and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Fern Seaside Luxurious Tent Resort
07.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Duty Manager
Hue Guh the Porto Candolim
10.2023 - 05.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
FO Executive & Room Controller
ITC Grand Goa Beach Resort
09.2022 - 09.2023
- Handling calls for guest enquiry
- Taking care of guest preferences during their stay
- Handling guests complain
- Making guest connection with front office
- Handling celebrations and decoration
- Welcoming to the guest and explain about the product
- Taking feedback on departure about the stay
- Doing PR calls and preferences
- Doing Rooms Blocking for 250 Rooms
- Handling Group Blocking and Groom and bride preferences
Guest Service Associate
Ginger hotels by taj
04.2018 - 05.2022
- Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance, and any repair work
- Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
- Perform other duties as assigned
- Provides quality service for guests in an efficient, professional, and courteous manner
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
ICE UNIVERSITY
HIMACHAL PRADESH 01.2020
Hospitality Management -
FrankFin Institute
01.2017
Skills
- Team Leadership & Training
- Guest Relations & Satisfaction
- Front Desk Operations
- Reservation Systems (eg, Opera, Amadeus, etc)
- Complaint Handling & Resolution
- Billing & Financial Reconciliation
- Multitasking & Time Management
- Communication & Interpersonal Skills
Hobbies and Interests
- Theater
- Environmental conservation
- Art
- Hiking
- Fishing
- Travel
Timeline
Assistant Manager
The Fern Seaside Luxurious Tent Resort
07.2024 - 11.2024
Duty Manager
Hue Guh the Porto Candolim
10.2023 - 05.2024
FO Executive & Room Controller
ITC Grand Goa Beach Resort
09.2022 - 09.2023
Guest Service Associate
Ginger hotels by taj
04.2018 - 05.2022
Hospitality Management -
FrankFin Institute
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
ICE UNIVERSITY
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