Divya Chauhan
Data Entry Operator & Billing Executive & Cashier
Delhi
Summary
Dynamic Store Supervisor with over 1.5 years at [Previous Employer] excelling in inventory management and customer service. Achieved significant sales growth through effective staff training and strategic merchandising. Known for fostering a positive work environment and resolving customer issues promptly, enhancing overall satisfaction and loyalty.
Overview
1
1
Language
2
2
years of professional experience
Work History
Store Supervisor
1 Year 6 Month
10.2024 - 05.2026
- Supervised daily operations, ensuring efficient workflow and excellent customer service.
- Trained and mentored new staff on store policies and procedures.
- Managed inventory control, optimizing stock levels to reduce waste.
- Implemented visual merchandising strategies to enhance product presentation.
- Conducted regular audits to maintain compliance with safety standards.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Analyzed sales trends to inform product placements and promotions.
- Collaborated with management to develop employee schedules that maximize coverage and efficiency.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Computer Operator
1 Year 6 Month
10.2024 - 05.2026
- Monitored computer systems for performance issues and ensured optimal functionality.
- Executed routine data backups and maintained data integrity across systems.
- Assisted in troubleshooting hardware and software malfunctions to minimize downtime.
- Implemented system updates and patches to enhance security and efficiency.
- Managed inventory of computer supplies, ensuring availability for operations.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Billing Excutive & Cashier
1 Year 6 Month
10.2024 - 05.2026
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Analyzed market trends to inform decision-making and drive business growth.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Conducted performance assessments to identify areas for improvement and training needs.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Interviewed, recruited and trained new onboarding candidates.
- Identified trends and assessed opportunities to improve processes and execution.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Seals Executive
1 Yer 6 Month
10.2024 - 04.2026
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Executed daily sales strategies to meet and exceed targets consistently.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Collaborated with marketing teams to create promotional materials that drive sales initiatives.
- Trained new sales team members on best practices and company policies, fostering a collaborative environment.
- Managed customer inquiries and resolved issues promptly, ensuring positive experiences for all clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Arts - Bachelor Of Art's In English Houners
Govt Girls Senior Secondary School Model Town
Patiala ( Punjab )Skills
Inventory management
Customer service
Staff supervision
Multitasking and organization
Store opening and closing
Store maintenance
Problem-solving
Employee training
Friendly and positive
Cash management
Retail merchandise quality standards
Customer experience management
Report generation
Exploring The World 🌍 & Traveling New City's
Patiala
Delhi
Mathura
Rishikesh
Agar
Timeline
Store Supervisor
1 Year 6 Month
10.2024 - 05.2026
Computer Operator
1 Year 6 Month
10.2024 - 05.2026
Billing Excutive & Cashier
1 Year 6 Month
10.2024 - 05.2026
Seals Executive
1 Yer 6 Month
10.2024 - 04.2026
Bachelor of Arts - Bachelor Of Art's In English Houners
Govt Girls Senior Secondary School Model Town