Divya Dadhwal
Assistant Manager - Sales
Gurgaon
Summary
Assistant Manager with strong expertise in managing corporate relationships and driving operational growth across PAN India. Skilled in P&L management, improving key metrics such as customer acquisition, retention, and churn by 10% through targeted strategies. Experienced in end-to-end project management, fostering strategic partnerships, and collaborating with CXOs and senior leadership. Proven ability to lead and motivate a team of 5 Account Managers and ISRs to achieve business objectives and ensure seamless operations.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Dev IT Serv Pvt Ltd
09.2020 - Current
- Managed end-to-end IT Asset Lifecycle for corporate clients including SBI Cards, Conduent, Jubilant Foodworks, Fareportal, Cvent, R Systems, and Niva Bupa across PAN India.
- Led P&L, GMV, and growth targets for assigned accounts, driving profitability and business expansion.
- Improved key metrics by 10%, including customer acquisition, retention, and churn, through targeted campaigns and strategic interventions.
- Ensured seamless account management across multiple LOBs, providing a consistent and positive client experience.
- Secured exclusive partnerships by leveraging corporate relationships, leading to increased commitments and improved planning.
- Conducted regular meetings with CXOs and senior management to align business goals and strengthen client relationships.
- Drove revenue growth by optimizing client contracts and identifying new business opportunities.
Operations Manager
Booking World
07.2019 - Current
- Oversaw all operational aspects of a travel management company, including adherence to SLAs, management reporting systems, and compliance with company policies.
- Managed relationships with travel agencies, vendors, and service providers, ensuring efficient and cost-effective travel solutions.
- Collaborated with Global Travel team members to implement service improvements and cost-saving initiatives aligned with organizational goals.
- Handled and oversaw all travel arrangements (air, lodging, etc.) for employees and executives, ensuring seamless travel experiences.
- Negotiated contracts and rates with travel service providers, achieving favorable terms and cost reductions.
- Demonstrated expertise in international destinations and MICE (Meetings, Incentives, Conferences, and Events) activities.
- Created detailed itineraries for international travel, ensuring all logistics were in place and aligned with traveler needs.
- Provided advice on travel documentation, insurance, and import/export regulations, ensuring compliance with international travel requirements.
Assistant manager
Satin Creditcare Network Ltd.
03.2017 - 06.2019
- Accountable to call the existing clients and Field Staff for getting daily updates on Business Reports on collection & Disbursement
- Efficiently handling & supervising team of Branch Managers, Regional Managers & Zonal Managers at PAN India level and efficiently resolving their concerns
- Highlighting discrepancy pertaining to employees mapping, client mapping or any other discrepancies pertaining to process adherence
- Publishing daily reports on daily basis to Management Team to track performance and productivity of the regions
- Adroit in handling operations for minimizing error level and enhancing productivity and implementing service strategies according to the set targets and controlling service deliverable as per given SLAs/ TAT
Senior Executive
Corporate Wings & Aviation Technology Pvt. Ltd.
10.2012 - 02.2017
- Managed day-to-day expenses and prepared MIS reports for accurate financial tracking and decision-making.
- Coordinated with High Net-Worth Individual (HNI) clients to ensure smooth communication and service delivery.
- Maintained staff and company calendars, ensuring efficient scheduling and meeting coordination.
- Managed, sorted, and distributed incoming mail and faxes in a timely manner.
- Performed various clerical tasks, including filing documents, organizing office supplies, and maintaining office organization.
- Welcomed clients and visitors to the office, providing assistance and ensuring a positive and professional experience.
- Planned and coordinated out-of-town travel arrangements for managers, ensuring all logistics were handled efficiently and cost-effectively.
Education
Bachelor - Commerce
Delhi University
04.2013 - 06.2016
Skills
Team Leadership
Timeline
Assistant Manager
Dev IT Serv Pvt Ltd
09.2020 - Current
Operations Manager
Booking World
07.2019 - Current
Assistant manager
Satin Creditcare Network Ltd.
03.2017 - 06.2019
Bachelor - Commerce
Delhi University
04.2013 - 06.2016
Senior Executive
Corporate Wings & Aviation Technology Pvt. Ltd.
10.2012 - 02.2017
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