Divya Deep

Tata Power Trading Company Ltd & Powerlinks

· HR for both the companies

· Role & Responsibilities of all the working of HR

· Acquisition

· L&D

· Well versed with SAP

· Payroll management and Exits with NDC’s

· Vendor Management

• Employee Engagement & Competency Management
• Workforce Planning & Training Development

• Mentored and guided employees to foster proper completion of assigned duties.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Assisted with new hire processing and existing training programs.
• Confirmed confidential budget reports remained up-to-date for manager.
• Worked with colleagues to create prototypes for designs and training materials.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Coordinated weekly meetings for internal and external groups.
• Performed wide-ranging administrative, financial and service-related functions.

• Participated in team-building activities to enhance working relationships.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Increased customer satisfaction by resolving issues.
• Created plans and communicated deadlines to complete projects on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed team communications and information for meetings.
• Worked flexible hours across night, weekend and holiday shifts.
• Monitored company inventory to keep stock levels and databases updated.
• Worked with customers to understand needs and provide excellent service.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

· Strategy Deployment Matrix (SDM), KPIs- Responsible for coordination of Strategy Projects and monitoring of departmental SDM and KPI’s.

Employee Engagement

· My Workplace My Happy Place Campaign’ (Employee Engagement Campaign)- Drove the campaign across.

· PULSE Survey Plan- Handled the Employee Engagement & Happiness Survey–in association with KPMG based on leadership requirements.

· Initiated Learning Enhancement Action Plan (LEAP)- A platform for enhancing employee’s knowledge and skills

· Re-orientation Program for Women Employees- Initiated and drove program for female employees returning from Maternity Leave to help them reconnect with the Organization.

• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
• Conducted research, gathered information from multiple sources and presented results.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.
• Used Microsoft Word and other software tools to create documents and other communications.