Divya Sivakumar
Chennai
Summary
- Having +4years of Experience in IT Support in Banking Domain and Administration.
- I have two years of CRM experience, I Specialize in leveraging data analytics and marketing automation platforms like Salesforce Marketing in customer engagement and satisfaction.
- Developed a client reporting dashboard that presented complex data in a accessible manner,
enhance client understanding of CRM strategies. - Experience in Understanding and Analyzing Test Requirements, Tracking changes and maintenance of Test Requirements.
- Well acquainted with all phases of SDLC and STLC.
- Test Automation using Selenium WebDriver.
- Web Application Testing using Selenium WebDriver with Junit,TestNG,Cucumber framework.
- Well versed with Handling Elements in Selenium WebDriver.
- Writing Test cases using Element locators, WebDriver methods, Java programming features and TestNG Annotations.
- Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.
- Proficient in devising all the artifacts of testing such as Test Scenarios, Test Cases, Defect Reports and Test Summary Report.
- Self-motivated, energetic and highly ethical in all work related assignments thus able to immediately contribute to corporate goals and objects.
- Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.
Overview
13
13
years of professional experience
Work History
Parent Relationship Manager
Orchids The International School
06.2023 - Current
- Counsel the parent for student on admission, convince them to get admission as per the policies and procedures.
- Responded to Parent inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced team productivity by leading weekly strategy meetings .
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Review student records, inputs data and generates letters and/or lists utilizing applicant databases.
- Work closely with the Zonal Heads for Schools admission in making admission decisions for school programs.
- Handling incoming and outgoing calls around 60calls per day and responding the emails.
- I have done more than 180 admissions and achieved 4 times in a year as a Best PRM Awards.
- Participated in staff meetings to discuss innovative strategies to improve services.
Senior Team Member
Gregg's
04.2021 - 10.2021
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Collaborated with team members to complete orders.
- Recorded orders by answering customer questions and entering requests in system.
- Handled day-to-day customer contact via phones, faxes and emails.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Associate
GE CAPITAL
03.2013 - 10.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Surpassed sales goals through implementation of effective marketing strategies.
Customer Support Executive
First Source Solutions pvt ltd
11.2011 - 03.2013
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded proactively and positively to rapid change.
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Handled Escalation calls as well.
Education
Manual And Automation Testing
Besant Technology
Chennai12.2022
ESOL Intermediate Level
Bracknell And Workingham College
London01.2022
BE EEE
Periyar Maniammai College of Technology For Women
Thanjavur05.2011
High School Diploma -
Vidhya Vikas Higher Secondary School
Tirchengode06.2007
Skills
- Agile Methodology
- Scrum Master
- Tools -JIRA
- Automation Testing in Selenium IDE Eclipse
- FrameWork-Junit,TestNG,Cucumber,Data Driven
- Product Management-Agile,Scrum,JIRA,Maven
- Source Tool - Git Hub,Git Bash,Jenkins
- Languages-Core Java
- SQL
Timeline
Parent Relationship Manager
Orchids The International School
06.2023 - Current
Senior Team Member
Gregg's
04.2021 - 10.2021
Customer Service Associate
GE CAPITAL
03.2013 - 10.2013
Customer Support Executive
First Source Solutions pvt ltd
11.2011 - 03.2013
Manual And Automation Testing
Besant Technology
ESOL Intermediate Level
Bracknell And Workingham College
BE EEE
Periyar Maniammai College of Technology For Women
High School Diploma -
Vidhya Vikas Higher Secondary School
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