Overview
Work History
Education
Skills
Timeline
Generic

Divya Dhiman

Surrey Bc

Overview

6
6
years of professional experience

Work History

Cafe Coffee Day

Team Member
Chandigarh, CH
02.2021 - 09.2022
  • Coffee was made, the store was cleaned, and the dishes were washed
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Before you leave, make sure to clean up the food on the tray
  • Take orders from lobby and drive-thru window
  • Check to see if we have enough doughnuts or any other food.
  • Determined customer needs, assisted with selection and promptly served items to foster positive guest experience.
  • Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Oversaw training of more than 10 team members.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Integrated service and team management strategies to boost business profits.
  • Self-motivated, with strong sense of personal responsibility.

Lowes

Loader
12.2022 - 08.2023
  • Fill people's cars with any internet orders
  • Assisted with any stuff that a person required assistance with
  • I loaded any orders for curbside pickup and tidied up the store.
  • Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
  • Worked with employees to manage projects from design to completion.
  • Followed maintenance schedules and completed repairs efficiently to increase equipment lifespan by 40 %.
  • Completed ovejobs independently based on customer desires, inventories and budgets.


Team Member

Barista, Starbucks
02.2017 - 04.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Education

Bachelor of Arts -

I.G.N College LADWA
Ladwa, India
05.2016

High School Diploma -

Sukhmani Devi High School
136132, Ladwa ,Kurukshetra
03.2013

Skills

  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Food and Beverage Service
  • Stocking and Replenishment
  • Stocking and Replenishing
  • Employee Training and Supervision
  • Critical Thinking
  • Handling Complaints
  • Customer Relations
  • Customer Service
  • Multitasking
  • Excellent Communication
  • Calm Under Pressure
  • Dependable and Responsible
  • Multitasking Abilities

Timeline

Lowes

Loader
12.2022 - 08.2023

Cafe Coffee Day

Team Member
02.2021 - 09.2022

Team Member

Barista, Starbucks
02.2017 - 04.2018

Bachelor of Arts -

I.G.N College LADWA

High School Diploma -

Sukhmani Devi High School

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Divya Dhiman