Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Timeline
Generic
Divya D'silva

Divya D'silva

Vasai west,India

Summary

Highly skilled professional with a strong decision-making aptitude and a customer-centric mindset. Adept at corporate communication, ensuring clear and effective interactions within the business environment. Committed to leveraging core competencies to drive organisational success and enhance customer satisfaction.

Overview

26
26
years of professional experience

Work History

Sr Executive

Erawan Travels
Mumbai, Maharashtra
06.2024 - 03.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Sr Executive(IATA)

ETI Global Holidays Pvt Ltd
10.2017 - 06.2024
  • Domestic & International ticketing
  • Use of CRS system Amadeus/Gal
  • Handling visas/hotel booking (domestic & International)
  • Handling corporate clients & walk in
  • Attending Inbound Calls

Sr. Executive corporate Ticketing (IATA)

Creative tours and Travels Pvt Ltd
05.2017 - 10.2017
  • Domestic & International ticketing
  • Use of CRS system Amadeus/Galelio
  • Handling corporate clients & walk in
  • Attending Inbound Calls

Sr. Executive corporate Ticketing & implant(IATA)

Harvey India Tours and Travels Pvt Ltd
12.2009 - 05.2017
  • Domestic & International ticketing
  • Use of CRS system Amadeus
  • Handling corporate clients & walk in
  • Attending Inbound Calls
  • Arranging tour packages if required as per the clients requirements

Part Time Customer Service assistant

Sainsbury’s
04.2008 - 11.2009
  • Company Overview: (London – U.K)
  • (London – U.K)

Front Office Assistant

Hotel Quality Inn Parle International
Mumbai
01.2004 - 12.2008
  • Company Overview: (Mumbai, India)
  • (Mumbai, India)

Maharashtra State Board
Mumbai
06.2001 - 02.2002
  • Company Overview: (Mumbai, India)
  • (Mumbai, India)

Maharashtra State Board
Mumbai
06.1999 - 06.2000
  • Company Overview: (Mumbai, India)
  • (Mumbai, India)

Education

Diploma - International Airlines & Travel Management, Computerised Reservation System (SABRE), Galelio, Personality Development, GDS TRAINING GALELIO & AMEDUES

India International Trade Centre (IITC)
07.2002 - 12 2002

Secondary School Certificate -

Maharashtra State Board
06.1999 - 6 2000

High School Diploma - Arts

Higher Secondry School
Mumbai, Maharashtra
06/2001 - 04/2002

Skills

  • Decision-Making aptitude
  • Customer-Centric mindset
  • Corporate communication
  • Knowledge and use of CRS system of Amadeus & Gal
  • Corporate ticketing/group /FIT\
  • Handled tours

Languages

English
Hindi
Marathi
Tulu
Kannada
Konkanni

Personal Information

Date of birth: 11/01/83

Custom

  • Reading
  • Listening to Music
  • Travelling

Timeline

Sr Executive

Erawan Travels
06.2024 - 03.2025

Sr Executive(IATA)

ETI Global Holidays Pvt Ltd
10.2017 - 06.2024

Sr. Executive corporate Ticketing (IATA)

Creative tours and Travels Pvt Ltd
05.2017 - 10.2017

Sr. Executive corporate Ticketing & implant(IATA)

Harvey India Tours and Travels Pvt Ltd
12.2009 - 05.2017

Part Time Customer Service assistant

Sainsbury’s
04.2008 - 11.2009

Front Office Assistant

Hotel Quality Inn Parle International
01.2004 - 12.2008

Diploma - International Airlines & Travel Management, Computerised Reservation System (SABRE), Galelio, Personality Development, GDS TRAINING GALELIO & AMEDUES

India International Trade Centre (IITC)
07.2002 - 12 2002

Maharashtra State Board
06.2001 - 02.2002

Maharashtra State Board
06.1999 - 06.2000

Secondary School Certificate -

Maharashtra State Board
06.1999 - 6 2000

High School Diploma - Arts

Higher Secondry School
06/2001 - 04/2002

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Divya D'silva