Divya D'silva
Vasai west
Summary
Dynamic travel professional with extensive experience at Erawan Travels, excelling in corporate bookings and visa regulations. Proven ability to optimize itineraries and enhance client satisfaction through meticulous attention to detail and effective problem-solving. Proficient in Amadeus system, demonstrating strong operational leadership and exceptional customer service skills.
Overview
21
21
years of professional experience
Work History
Sr Executive
Erawan Travels
Mumbai
06.2024 - 03.2025
- Managed corporate bookings to ensure seamless travel arrangements.
- Utilized Amadeus system for efficient reservation processing.
- Demonstrated expertise in Visa regulations for international travel.
- Coordinated international tours, optimizing itineraries for client satisfaction.
Sr Executive(IATA)
ETI Global Holidays Pvt Ltd
10.2017 - 06.2024
- Executed domestic and international ticketing using CRS system Amadeus/Gal.
- Managed visa applications and hotel bookings for corporate and individual clients.
- Responded to inbound calls, addressing inquiries and providing support.
- Assisted corporate clients and walk-in customers with travel arrangements.
Sr. Executive corporate Ticketing (IATA)
Creative tours and Travels Pvt Ltd
05.2017 - 10.2017
- Domestic & International ticketing
- Use of CRS system Amadeus/Galelio
- Handling corporate clients & walk in
- Attending Inbound Calls
Sr. Executive corporate Ticketing & implant(IATA)
Harvey India Tours and Travels Pvt Ltd
12.2009 - 05.2017
- Domestic & International ticketing
- Use of CRS system Amadeus
- Handling corporate clients & walk in
- Attending Inbound Calls
- Arranging tour packages if required as per the clients requirements
Front Office Assistant
Hotel Quality Inn Parle International
Mumbai
01.2004 - 12.2008
- Company Overview: (Mumbai, India)
- (Mumbai, India)
Education
Secondary School Certificate -
Maharashtra State Board
Mumbai, India03.2000
Diploma - International Airlines & Travel Management, Computerised Reservation System (SABRE), Galelio, Personality Development, GDS TRAINING GALELIO & AMEDUES
India International Trade Centre (IITC)
Mumbai, IndiaHigh School Diploma - Arts
Higher Secondry School
Mumbai, MaharashtraSkills
- Problem solving and attention to detail
- Tour package coordination and travel arrangements
- Operational leadership and office management
- Team collaboration
- Positive attitude and multitasking
- Amadeus system proficiency
Timeline
Sr Executive
Erawan Travels
06.2024 - 03.2025
Sr Executive(IATA)
ETI Global Holidays Pvt Ltd
10.2017 - 06.2024
Sr. Executive corporate Ticketing (IATA)
Creative tours and Travels Pvt Ltd
05.2017 - 10.2017
Sr. Executive corporate Ticketing & implant(IATA)
Harvey India Tours and Travels Pvt Ltd
12.2009 - 05.2017
Front Office Assistant
Hotel Quality Inn Parle International
01.2004 - 12.2008
Secondary School Certificate -
Maharashtra State Board
Diploma - International Airlines & Travel Management, Computerised Reservation System (SABRE), Galelio, Personality Development, GDS TRAINING GALELIO & AMEDUES
India International Trade Centre (IITC)
High School Diploma - Arts
Higher Secondry School
Similar Profiles
Divya D'silvaDivya D'silva
Sr Executive at Erawan TravelsSr Executive at Erawan Travels
Kiathong LuoKiathong Luo
Intern at Grand Hyatt Erawan BankkokIntern at Grand Hyatt Erawan Bankkok
HIRANRAT KANNIKAHIRANRAT KANNIKA
Chief Chef at Erawan PragueChief Chef at Erawan Prague
Rajendra Maruti GajmalRajendra Maruti Gajmal
Lead Associate at Advanz Pharma Services (I) Pvt. Ltd.Lead Associate at Advanz Pharma Services (I) Pvt. Ltd.
Vishal Vinod ChafekarVishal Vinod Chafekar
Software Developer at Rupeeseed Technology Ventures Pvt Ltd.Software Developer at Rupeeseed Technology Ventures Pvt Ltd.