Divya Dua
Mississauga
Summary
Logistics and Operations professional with almost 4 years of hands-on experience in freight booking, dispatch, and after-hours operations across U.S. and Canadian markets. Experienced in coordinating day-to-day operations, managing shipments from pickup to delivery, and supporting smooth operational workflows. Strong background in customer service, carrier and customer communication, real-time shipment tracking, and documentation (BOL, POD). Known for handling time-sensitive shipments and high-priority customer escalations efficiently, while consistently supporting operational efficiency and profitability.
Overview
4
4
years of professional experience
Work History
Logistics Coordinator
Charger Logistics
Brampton
09.2024 - 12.2025
- Managed daily inbound and outbound freight operations across the U.S. and Canada, ensuring on-time pickup and delivery.
- Coordinated shipments from pickup through final delivery, proactively identifying delays and implementing backup solutions.
- Monitored lane performance, transit times, service levels, and freight costs to support pricing decisions and negotiations.
- Tracked spot market trends and adjusted rates with carriers to balance customer expectations with operational profitability.
- Built and maintained strong working relationships with carriers, brokers, and logistics partners to secure daily capacity and reliable service.
- Reviewed and resolved discrepancies in shipping and customs documentation, including BOLs, PODs, and carrier confirmations.
- Delivered hands-on customer support by providing spot quotes, real-time shipment updates, early risk alerts, and timely issue resolution.
Booking Coordinator
I-Way Transport Inc.
Toronto
11.2023 - 03.2024
- dentified and developed new customer relationships to support business growth and expand the client base.
- Managed booking activities while coordinating closely with operations to ensure service commitments were met.
- Presented company logistics services to prospective clients and addressed customer requirements effectively.
- Negotiated pricing and closed sales agreements to contribute to revenue growth.
- Ensured high levels of customer satisfaction by promptly resolving service issues and concerns.
- Collaborated with internal teams to support smooth customer onboarding and order execution.
Team Lead – After-Hours Dispatch
I-Way Transport Inc.
Toronto
05.2022 - 11.2023
- Led and supervised after-hours dispatch operations, ensuring uninterrupted freight movement and operational continuity outside standard business hours.
- Coordinated and optimized driver assignments and company resources to meet delivery timelines and service-level agreements.
- Acted as the primary escalation point for urgent shipment issues, resolving time-sensitive problems efficiently to minimize service disruptions.
- Communicated detailed freight requirements, route updates, and procedures to drivers, improving execution accuracy and on-time performance.
- Managed real-time shipment tracking, updating customer portals and internal systems to maintain visibility and transparency.
- Analyzed operational data and resource utilization to identify inefficiencies and support process improvements.
- Provided leadership, coaching, and support to dispatch team members, promoting accountability, teamwork, and consistent service quality.
Business Development Associate
Planetspark
Gurgaon
07.2021 - 01.2022
- Supported company growth by scheduling counselling sessions with parents and students.
- Planned and coordinated demo classes through lead management and customer engagement.
- Worked across sales, upselling, and renewals for both new and existing customers.
Education
Global Business Management -
Humber Institute of Technology & Advanced Learning
Toronto,Canada01-2024
BACHELOR OF COMMERCE -
KIRORI MAL COLLEGE, UNIVERSITY OF DELHI
New Delhi, India01-2020
Skills
- Freight & Logistics Coordination (US & Canada)
- LoadLink & BorderConnect
- Carrier, Broker & Customer Management
- Customer Service & Issue Resolution
- Spot Pricing & Rate Negotiation
- Dispatch & After-Hours Operations
- Shipment Tracking & Documentation (BOL, POD, border crossing documents)
- Microsoft Office Suite
- Leadership, Teamwork & Communication
Languages
ENGLISH
References
References available upon request.
Timeline
Logistics Coordinator
Charger Logistics
09.2024 - 12.2025
Booking Coordinator
I-Way Transport Inc.
11.2023 - 03.2024
Team Lead – After-Hours Dispatch
I-Way Transport Inc.
05.2022 - 11.2023
Business Development Associate
Planetspark
07.2021 - 01.2022
Global Business Management -
Humber Institute of Technology & Advanced Learning
BACHELOR OF COMMERCE -
KIRORI MAL COLLEGE, UNIVERSITY OF DELHI