Divya Ekbote
Bengaluru
Summary
Experienced professional re-entering the workforce after a maternity break, eager to take on challenging roles, and deliver results—available for immediate joining.
Overview
7
7
years of professional experience
Work History
Senior Associate
Brookfield Global Relocation Services, Bengaluru, India
Bengaluru
06.2020 - 07.2021
- Worked in the Cash Application and Billing process, ensuring the timely and accurate application of payments to customer accounts, and the generation of invoices, including travel and expense-related billing.
- Supported automation initiatives by identifying cost-saving opportunities, and suggesting improvements to the billing and payment posting process.
- Clearing the backlogs by supporting the team to reduce the aging.
- Used random sampling to identify process errors and gather justifications.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
Senior Associate
Conduent Business Service India LLP
Bengaluru
06.2018 - 05.2020
- Worked in the cash application process for a U.S. project.
- Processed payments efficiently in cash application, adhering to stipulated SLAs.
- Collaborated with Collection team and stakeholders to address payment discrepancies.
- Conducted timely follow-ups with customers for accurate remittances to minimize the aging issues.
- Addressed customer inquiries regarding invoices and payments, ensuring high service quality.
- Established productive relationships with internal departments including Sales and Accounting.
- Supported month-end closing processes related to cash application activities.
- Performed internal audits for the applications processed by other team members.
Senior Research Analyst
JP Morgan Chase & Co
Bengaluru
11.2015 - 05.2018
- Administered daily reports, allocations, and inventory tracking through Excel tools.
- Handled and resolved transaction rejections across various payment channels, including Quick Deposit, ATM, ACH, wire transfers, and check deposits, ensuring accurate reconciliation and timely follow-ups.
- Detected duplicates and fraudulent activities during the validation of online payments.
- Compiled detailed reports on productivity metrics, audits, cancellations, and escalations.
- Facilitated training for new hires while engaging in client and operational discussions.
- Documented escalation logs, and actively supported process improvement initiatives.
Process Associate
Infosys BPO Ltd
Bengaluru
01.2015 - 10.2015
- Worked in AR Cash Application process for US client and main responsibility was to apply the cash by focusing on timely application of ACH and cheque payments.
- Performed thorough assessments of customer remittances to verify completeness before processing.
- Monitored generic mailbox, responding promptly to customer and client queries.
- Processed unapplied and unidentified receipts on a daily basis.
Education
MBA -
DVH IMSR
Dharwad01-2013
BBA -
JSS College, Hubli
Hubli05-2010
Skills
- Cost-free idea generation
- Problem-solving expertise
- Microsoft Office proficiency
- Fraud detection techniques
- Oracle R12 knowledge
- New employee training
Accomplishments
- Recognized as Star of the Month for outstanding performance
- Achieved top scores in performance evaluations
- Consistently met and exceeded monthly targets
- Honored with the R&R (Rewards and Recognition) Award for exceptional contribution
Timeline
Senior Associate
Brookfield Global Relocation Services, Bengaluru, India
06.2020 - 07.2021
Senior Associate
Conduent Business Service India LLP
06.2018 - 05.2020
Senior Research Analyst
JP Morgan Chase & Co
11.2015 - 05.2018
Process Associate
Infosys BPO Ltd
01.2015 - 10.2015
MBA -
DVH IMSR
BBA -
JSS College, Hubli
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