Experienced professional re-entering the workforce after a maternity break, eager to take on challenging roles, and deliver results—available for immediate joining.
Overview
7
7
years of professional experience
Work History
Senior Associate
Brookfield Global Relocation Services, Bengaluru, India
Bengaluru
06.2020 - 07.2021
Worked in the Cash Application and Billing process, ensuring the timely and accurate application of payments to customer accounts, and the generation of invoices, including travel and expense-related billing.
Supported automation initiatives by identifying cost-saving opportunities, and suggesting improvements to the billing and payment posting process.
Clearing the backlogs by supporting the team to reduce the aging.
Used random sampling to identify process errors and gather justifications.
Updated and maintained databases with current information.
Exceeded customer satisfaction by finding creative solutions to problems.
Senior Associate
Conduent Business Service India LLP
Bengaluru
06.2018 - 05.2020
Worked in the cash application process for a U.S. project.
Processed payments efficiently in cash application, adhering to stipulated SLAs.
Collaborated with Collection team and stakeholders to address payment discrepancies.
Conducted timely follow-ups with customers for accurate remittances to minimize the aging issues.
Addressed customer inquiries regarding invoices and payments, ensuring high service quality.
Established productive relationships with internal departments including Sales and Accounting.
Supported month-end closing processes related to cash application activities.
Performed internal audits for the applications processed by other team members.
Senior Research Analyst
JP Morgan Chase & Co
Bengaluru
11.2015 - 05.2018
Administered daily reports, allocations, and inventory tracking through Excel tools.
Handled and resolved transaction rejections across various payment channels, including Quick Deposit, ATM, ACH, wire transfers, and check deposits, ensuring accurate reconciliation and timely follow-ups.
Detected duplicates and fraudulent activities during the validation of online payments.
Compiled detailed reports on productivity metrics, audits, cancellations, and escalations.
Facilitated training for new hires while engaging in client and operational discussions.
Documented escalation logs, and actively supported process improvement initiatives.
Process Associate
Infosys BPO Ltd
Bengaluru
01.2015 - 10.2015
Worked in AR Cash Application process for US client and main responsibility was to apply the cash by focusing on timely application of ACH and cheque payments.
Performed thorough assessments of customer remittances to verify completeness before processing.
Monitored generic mailbox, responding promptly to customer and client queries.
Processed unapplied and unidentified receipts on a daily basis.
Education
MBA -
DVH IMSR
Dharwad
01-2013
BBA -
JSS College, Hubli
Hubli
05-2010
Skills
Cost-free idea generation
Problem-solving expertise
Microsoft Office proficiency
Fraud detection techniques
Oracle R12 knowledge
New employee training
Accomplishments
Recognized as Star of the Month for outstanding performance
Achieved top scores in performance evaluations
Consistently met and exceeded monthly targets
Honored with the R&R (Rewards and Recognition) Award for exceptional contribution
Timeline
Senior Associate
Brookfield Global Relocation Services, Bengaluru, India
Senior Associate, at Brookfield Global Relocation Services, Bengaluru, IndiaSenior Associate, at Brookfield Global Relocation Services, Bengaluru, India