Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Divya Ekbote

Divya Ekbote

Bengaluru

Summary

Experienced professional re-entering the workforce after a maternity break, eager to take on challenging roles, and deliver results—available for immediate joining.

Overview

7
7
years of professional experience

Work History

Senior Associate

Brookfield Global Relocation Services, Bengaluru, India
Bengaluru
06.2020 - 07.2021
  • Worked in the Cash Application and Billing process, ensuring the timely and accurate application of payments to customer accounts, and the generation of invoices, including travel and expense-related billing.
  • Supported automation initiatives by identifying cost-saving opportunities, and suggesting improvements to the billing and payment posting process.
  • Clearing the backlogs by supporting the team to reduce the aging.
  • Used random sampling to identify process errors and gather justifications.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Senior Associate

Conduent Business Service India LLP
Bengaluru
06.2018 - 05.2020
  • Worked in the cash application process for a U.S. project.
  • Processed payments efficiently in cash application, adhering to stipulated SLAs.
  • Collaborated with Collection team and stakeholders to address payment discrepancies.
  • Conducted timely follow-ups with customers for accurate remittances to minimize the aging issues.
  • Addressed customer inquiries regarding invoices and payments, ensuring high service quality.
  • Established productive relationships with internal departments including Sales and Accounting.
  • Supported month-end closing processes related to cash application activities.
  • Performed internal audits for the applications processed by other team members.

Senior Research Analyst

JP Morgan Chase & Co
Bengaluru
11.2015 - 05.2018
  • Administered daily reports, allocations, and inventory tracking through Excel tools.
  • Handled and resolved transaction rejections across various payment channels, including Quick Deposit, ATM, ACH, wire transfers, and check deposits, ensuring accurate reconciliation and timely follow-ups.
  • Detected duplicates and fraudulent activities during the validation of online payments.
  • Compiled detailed reports on productivity metrics, audits, cancellations, and escalations.
  • Facilitated training for new hires while engaging in client and operational discussions.
  • Documented escalation logs, and actively supported process improvement initiatives.

Process Associate

Infosys BPO Ltd
Bengaluru
01.2015 - 10.2015
  • Worked in AR Cash Application process for US client and main responsibility was to apply the cash by focusing on timely application of ACH and cheque payments.
  • Performed thorough assessments of customer remittances to verify completeness before processing.
  • Monitored generic mailbox, responding promptly to customer and client queries.
  • Processed unapplied and unidentified receipts on a daily basis.

Education

MBA -

DVH IMSR
Dharwad
01-2013

BBA -

JSS College, Hubli
Hubli
05-2010

Skills

  • Cost-free idea generation
  • Problem-solving expertise
  • Microsoft Office proficiency
  • Fraud detection techniques
  • Oracle R12 knowledge
  • New employee training

Accomplishments

  • Recognized as Star of the Month for outstanding performance
  • Achieved top scores in performance evaluations
  • Consistently met and exceeded monthly targets
  • Honored with the R&R (Rewards and Recognition) Award for exceptional contribution

Timeline

Senior Associate

Brookfield Global Relocation Services, Bengaluru, India
06.2020 - 07.2021

Senior Associate

Conduent Business Service India LLP
06.2018 - 05.2020

Senior Research Analyst

JP Morgan Chase & Co
11.2015 - 05.2018

Process Associate

Infosys BPO Ltd
01.2015 - 10.2015

MBA -

DVH IMSR

BBA -

JSS College, Hubli
Divya Ekbote