Divya G
Associate Business Solutions Engineer
Bangalore
Summary
Dedicated Application Support Engineer with 1 year of experience in maintaining and troubleshooting software applications. Skilled in debugging using Python and JavaScript to identify and resolve technical issues. Strong understanding of application workflows and end-user support. 2023 Computer Science graduate with a passion for continuous learning and technical problem-solving.
Overview
2
2
years of professional experience
Work History
Associate Business Solutions Engineer
Tekion
05.2024 - Current
- Ability to prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly and API testing, and learn to work effectively in a team.
- Key Skills: Business Process Analysis & Improvement
- Wrote basic Python/Java scripts to automate routine support tasks such as log parsing, data validation, or system health checks.
- Collaborated with the development team to reproduce and test bugs in Python/Java applications, providing clear issue reports and steps to replicate.
- Solution Design & Implementation, Act as a bridge between technical teams and business stakeholders and train end-users and ensure smooth adoption.
- Enterprise Software & CRM Systems, Align technical strategies with long-term business goals.
- Provided L1 technical support to end users via chat, email, and remote sessions
- Coordinated with engineering and QA teams for bug reproduction and validation
- Performed routine system checks, troubleshooting, and application testing
- Communicated with cross-functional teams to improve issue resolution workflows
- Collaborated with the development team to reproduce and test bugs in Python/Java applications, providing clear issue reports and steps to replicate.
Application Support Engineer (Internship)
Tekion
01.2023 - 07.2023
- Identifying and resolving issues reported by end-users through monitoringsystems. Collaborating with cross-functional teams, including developers, testers, and system administrators, to address application-related issues, enhance application functionality, and participate in continuous improvement efforts
- Provided technical support for enterprise applications, ensuring smooth functionality and minimal downtime.
- Collaborated with development and IT teams to analyze logs, debug errors, and implement fixes.
- Provided technical support and troubleshooting for enterprise applications and software integrations.
- Assisted in configuring, testing, and deploying business applications to meet organizational needs.
- Created reports and dashboards to provide insights into key business metrics.
- Automated routine tasks using scripting languages like Python
Education
Computer Science
VIGNAN‘S Institute Of Engineering For Women
Visakhapatnam 04.2001 -
Skills
SQL
Javascript
Python
Customer support
User acceptance testing
JIRA
HTML and XML
Technical support
Scrum methodology
Troubleshooting
Scripting languages: PHP, python, javascript
Testing and debugging
MySQL
Hobbies
Travelling
Playing games
Zeal to learn new technologies.
Timeline
Associate Business Solutions Engineer
Tekion
05.2024 - Current
Application Support Engineer (Internship)
Tekion
01.2023 - 07.2023
Computer Science
VIGNAN‘S Institute Of Engineering For Women
04.2001 -
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