Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DIVYA GARDINIA.J

Bangalore

Summary

  • Detail-oriented and technically skilled in manual testing, analytical skills, KYC processes, understanding of anti-money laundering (AML) regulations, customer due diligence processes, and business analysis, expressing your goal to leverage these skills for quality assurance, regulatory compliance, and business process improvement in French language.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Analyst

Societe Generale Global Solution Center
Bangalore
07.2019 - Current
  • To Identify AML category accurately basic documents/information.
  • Perform public domain search for capturing client information from AML compliance approved websites (e.g. LexisNexis, company websites, government websites etc) and uploading relevant documents and information in Documented as applicable.
  • Perform screening which includes sanctions and negative news screening using relevant tools to make sure the client has no potential restrictions or negative news activities.
  • Perform background verification on individuals and entities using appropriate tools (e.g., LexisNexis, Internet tools).
  • Conduct Client due diligence/enhanced due diligence and enrich view request for submission to the quality check team for KYC onboarding.
  • Maintain a working knowledge of AML/OFAC/local regulations/Trade Finance and be able to relate them to company policies and procedures.
  • Maintained accurate records of all data collected during analysis processes.
  • Ability to work in a cross-cultural team across geographical location and time zones.

Analyst

Societe Generale Global Solution Center
Bangalore
05.2023 - 12.2024
  • Conduct business verification gathering and verifying corporate details including the business name, address, registration number and other relevant business document.
  • Enhancing Due Diligence was performed on entities with Lexis-Nexis, Moody's Dun & Bradstreet.
  • Ensuring compliance with all AML laws, Regulations, Customer Ideation Program (CP), Know Your Customer (KYC).
  • Perform the required KYC screenings on entities documenting the information obtained on the clients as required by global KYC procedures.
  • Collaborating with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Business Analyst

Societe Generale Global Solution Center
Bangalore
05.2022 - 05.2023
  • Analysing business processes to identify areas for improvement and efficiency.
  • Collaborating with cross-functional teams to streamline project workflows in French language.
  • Identifying and analyzing user requirements, procedures and processes to develop optimization strategies.
  • Created detailed process documentation for operational procedures.
  • Developing user stories to guide software development projects.
  • Collaborating with stakeholders across departments to define requirements for new projects.
  • Monitoring project timelines and budgets by tracking milestones, deliverables, tasks.
  • Identifying gaps between current state and desired future state operations.
  • Designing test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Gathering feedback from end users regarding usability issues related to applications or systems.
  • Facilitatingbrainstorming sessions with cross-functional teams for problem solving activities.
  • Developing reports using SQL queries to track progress against key performance indicators.
  • Conducting detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Preparing business proposals and presentations for various stakeholders.
  • Mapped and documented interfaces between legacy and new systems.
  • Performing daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Created, analyzed, and validated detailed functional specifications.
  • Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.

Tester

Societe Generale Global Solution Center
Bangalore
01.2021 - 05.2022
  • Worked for payments in 2.0 in Frankfurt, Germany and in SEPA and SWIFT messaging standards across Europe and regions.
  • Analyzing and understanding the functional requirements based on Functional specification.
  • Preparing/writing test conditions and to the requirement analysis.
  • Maintaining and updating test documentation, including test reports, defect logs.
  • Verifying aspects of integration testing, functional testing, regression testing.
  • Analyzing user stories, acceptance criteria to create test plans and test cases.
  • Collaborating with development team to resolve issues quickly and efficiently.
  • Performing functional, integration, regression, and end-to-end testing.
  • Executing manual tests scripts and performing on applications to ensure functionality and user experience.
  • Documenting test cases, test results for software validation and compliance.
  • Conducting detailed manual testing of software applications to identify bugs and ensure quality.
  • Implementing Agile methodology throughout the software development life cycle.
  • Supporting user acceptance testing (UAT) by preparing test environments and assisting users.

KYC Analyst

Societe Generale Global Solution Center
Chennai
07.2019 - 12.2020
  • Supporting KYC processes for prospective and existing customers.
  • Adjusting end-to-end KYC process needs to align with workforce capabilities.
  • Reviewing new prospect KYC documents to meet requirements and determine business model risk.
  • Managing a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
  • Providing training to new team members on KYC procedures, resulting in increased productivity and effectiveness.

Senior Customer Service Representative

HCL Technologies
Chennai
05.2015 - 08.2018
  • Identifying and resolving discrepancies and errors in customer accounts.
  • Ensuring day-to-day activities on (profile creations/modification/order placing/returns of products, completion SLAs on time, meeting the targets.
  • Contacting customers to collect the documents if there are any discrepancies found or missing details to update in the database.
  • Resolved customer service issues and provided updates to customers using company processes and policies.
  • Demonstrating excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Collecting and returning products or returned to the locations and arranged displays to promote sales.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative multiple occasions.

Education

Master of Arts - French Language And Literature

KANCHI MAMUNIVAR COLLEGE FOR PG STUDIES
Puducherry
05.2015

Bachelor of Arts - French

BHARATHIDASAN GOVT. COLLEGE FOR WOMEN
Puducherry
04.2013

Skills

  • KYC screening, negative news screening
  • KYC onboarding, due diligence, AML
  • Banking regulations
  • Anti-money laundering
  • Requirements gathering, business analysis
  • Team collaboration
  • Test case scenarios (writing, executing)
  • User acceptance testing
  • Agile methodologies, Scrum
  • SQL, Tableau, Python, Excel
  • CRM, Database, ETL, WINSCP, Putty
  • Test case creation, test execution
  • Functional testing, manual testing
  • Regression testing, end-to-end testing
  • Fluent french speaker

Certification

  • Data analytics
  • French(A1,A2) certification

Languages

Tamil
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2

Timeline

Analyst

Societe Generale Global Solution Center
05.2023 - 12.2024

Business Analyst

Societe Generale Global Solution Center
05.2022 - 05.2023

Tester

Societe Generale Global Solution Center
01.2021 - 05.2022

Analyst

Societe Generale Global Solution Center
07.2019 - Current

KYC Analyst

Societe Generale Global Solution Center
07.2019 - 12.2020

Senior Customer Service Representative

HCL Technologies
05.2015 - 08.2018

Master of Arts - French Language And Literature

KANCHI MAMUNIVAR COLLEGE FOR PG STUDIES

Bachelor of Arts - French

BHARATHIDASAN GOVT. COLLEGE FOR WOMEN

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DIVYA GARDINIA.J