Results-driven Customer Experience & Service Delivery Leader with over 18 years of progressive experience in people management, quality assurance, financial analysis, and operational leadership across diverse sectors. Demonstrated success in driving KPIs, leading cross-functional teams, and executing scalable process improvements to enhance customer satisfaction, operational efficiency, and cost optimization. Certified in Lean Six Sigma and experienced in leading digital transformation initiatives, including automation, platform integrations, and data-driven decision-making to streamline operations, improve ROI, and elevate customer experiences.
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