Divya Gupta
New Delhi
Summary
Results-focused Risk Consulting professional with strengths in Natural Catastrophic Analysis, Fire Loss Analysis and Underwriting support activities. A proactive leader with strengths in communication and teamwork. Proficient in leveraging strategic thinking & change management knowledge to provide superb customer service. A promoter of efficiency with strong skills adhering to performance metrics. Forward-thinking and display skills of planning & problem solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
AXA XL
Gurgaon
09.2022 - Current
- Managing verticals handling Property, Equipment Breakdown and Construction LoB with 15 members providing underwriting support and business intelligence needs of the stakeholder.
- Collaborated closely with senior management on long-term strategic planning initiatives.
- Work on various reports for senior management summarizing operational performance metrics.
- Participated in cross-functional team activities for various projects including Natural Catastrophe & Geospatial & CAT Modeling.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and focused on skill development activities.
- Implemented new technologies to streamline operations and improve customer service.
Deputy Manager
AXA XL
Gurgaon
04.2021 - 09.2022
- Managed and motivated a team of 10-members to conduct comprehensive analysis and evaluate risk to minimize underwriting losses
- Maintained high standard of customer service during high-volume work shifts and fast paced operations
- Facilitated new hire orientations, processed transfers and managed employee separations
- Successful completions of transitions for three tasks from the stakeholders
- Distributed in-depth progress and status reports to upper management and appropriate stakeholders.
Assistant Manager
AXA XL
Gurgaon
04.2018 - 03.2021
- Delegating tasks by planning and preparing workflow schedules for a 9-member team to optimize group's productivity
- Established tracking metrics & updated dashboard to maintain current understanding of internal benchmarks thereby, driving efficiencies
- Developed training, assessment & performance monitoring programs to coach and mentor employees
- Designed a Peer Feedback Mechanism to provide a holistic review on the employee's team building, communication, and collaboration skills
- Extended support to other Lines of Business with limited resources by streamlining the existing processes
- Supported the acquisition process by participating in meeting & roadshows
- Promoted team's assignments through representations at the Singapore 2018 Asia Pacific meeting.
Senior Process Specialist
XL Catlin
Gurgaon
04.2016 - 03.2018
- Published standard operating procedures for three company procedures to keep staff members informed of procedures
- Additionally, created process maps and layouts to supports operational needs
- Demonstrated leadership by training 5 new team members and assisted the establishment of team at another location i.e., Bengaluru, India
- Facilitated a successful transition of new task from the European geography via three-day training program in Zurich Office
- Represented the team in the stakeholder's conference at Cincinnati, Ohio
- Followed by a successful process transition for the North America, Property LoB
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Worked alongside manager to apply lean six sigma standards to optimize procedures.
Process Specialist
XL Catlin
Gurgaon
01.2014 - 03.2016
- Embarked a pilot process involving NAT CAT exposure analysis for Property insurance business
- Employed quantitative analysis to pinpoint production process gaps and collaborated with management to implement practical improvements
- Completed three cross trainings on three new tasks and consistently produced high volumes of work to support daily business needs
- Updated standard operating procedures to incorporate stakeholder feedback
- Worked with diverse group of coworkers to accomplish team goals.
Education
Executive Development Program in Leadership & Change Management -
XLRI
02.2021
Some College (No Degree) - Business Administration And Management in General
Narsee Monjee Institute of Management Studies
Mumbai, Maharasthra12-2019
Post Graduate Diploma in Management, Finance -
Institute of Management Technology
03.2018
Bachelor of Arts, Economics -
Dyal Singh College, Delhi University
04.2013
Skills
- Leadership & Team Management
- Project Management
- Microsoft Office
- Training & Development
- Decision-Making
- Communication
- Organizational Skills
- Strategic Planning
Certification
- Certified from Scaled Agile, Inc. for SAFe® Scrum Master - March 2024
- Certified Cyber Insurance Specialist (CCIS) from Cyber Insurance Academy - January 2021
- Certificate of completion for Step Up- Facilitator Development Program - May 2023
- Certified from AXA Climate Academy for Climate Change Training - 2021
- Certified for participation in Impact Challenge for submission of process improvement ideas - 2017 & 2024
- Certified Technical Coach for Insurance & Reinsurance under Train the Trainer Program for the organization - 2015
Activities & Projects
- Core Team Member of AXA XL's Tech Academy, handling communication & project management activities.
- Representing the function as a Data Privacy Champion.
- Co-Facilitated Organizational Level Trainings for various interpersonal skills in partnership L&D Team.
- Core Team member of Project P.E.O.P.L.E. which focuses on driving professional engagements to create better understanding of AXA XL's strategy.
- Led focus groups promoting Employee Engagement through the period of 2017-2021.
- Participated in organization's Go Digital Program introducing a few selected digital topics like Robotics Process Automation, Agile, Data, Cloud Services and Data engineering in 2021.
- Supported the CSR activities of the organization by leading a project for five consecutive years 2016-2020.
- Volunteered as content writer for organization's quarterly magazine and was awarded by the Country head for the contribution made.
Timeline
Manager
AXA XL
09.2022 - Current
Deputy Manager
AXA XL
04.2021 - 09.2022
Assistant Manager
AXA XL
04.2018 - 03.2021
Senior Process Specialist
XL Catlin
04.2016 - 03.2018
Process Specialist
XL Catlin
01.2014 - 03.2016
Executive Development Program in Leadership & Change Management -
XLRI
Some College (No Degree) - Business Administration And Management in General
Narsee Monjee Institute of Management Studies
Post Graduate Diploma in Management, Finance -
Institute of Management Technology
Bachelor of Arts, Economics -
Dyal Singh College, Delhi University
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