Summary
Overview
Work History
Education
Skills
Timeline
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Divya Gupta

Result- driven Teller (AM) with 6.5 years of experience in the banking sector. Proven track record of exceeding sales targets, fostering customer relationships & driven revenue growth. Skilled in identifying customer needs, promoting financial products and services and delivering exceptional customer service. Processed over 100 transactions daily with a 99% accuracy rate. resolved customer complaints in a timely and professional manner. Maintained a clean and organized checkout area. Balanced cash drawers at the end of each shift.
Mandi

Summary

Dynamic banking professional with a proven track record at IndusInd Bank, excelling in cash handling and customer relationship building. Adept at enhancing client satisfaction and driving sales performance through attentive listening and product knowledge. Committed to delivering exceptional service while identifying new business opportunities to foster growth.

Overview

6
6
years of professional experience
1
1
Language

Work History

Teller (AM)

IndusInd Bank
12.2024 - Current
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Sales Officers

HDFC Bank
03.2023 - 07.2024
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about product and services.
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Identified opportunities to cross- sell and up-sell banking products and services to existing customers.


Sales Officer

HDB Financial Services, HDFC Bank
07.2022 - 03.2023
  • Responsible for selling a company's products or services.
  • Maintained accurate and up-to-date records of customer interactions, sales activities.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Building, developing, and managing a client portfolio, maintaining strong relationship with new and existing clients to identify new business opportunities.

Accountant

Mahalaxmi Credit Co-op Society LTD.
12.2018 - 06.2022
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Reconciled accounts and reviewed expense data, net worth, and assets.

Education

MBA -

Himachal Pradesh University
Shimla
04.2001 -

B.C.A -

Vallabh Govt. College
Mandi
04.2001 -

Skills

    Cash handling

    Customer relationship building

    Cash handling and management

    Financial advising

    Ability to listen attentively to customer need and concerns

    Time Management

    Product Knowledge

    Sales analysis

Timeline

Teller (AM)

IndusInd Bank
12.2024 - Current

Sales Officers

HDFC Bank
03.2023 - 07.2024

Sales Officer

HDB Financial Services, HDFC Bank
07.2022 - 03.2023

Accountant

Mahalaxmi Credit Co-op Society LTD.
12.2018 - 06.2022

MBA -

Himachal Pradesh University
04.2001 -

B.C.A -

Vallabh Govt. College
04.2001 -

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Divya GuptaResult- driven Teller (AM) with 6.5 years of experience in the banking sector. Proven track record of exceeding sales targets, fostering customer relationships & driven revenue growth. Skilled in identifying customer needs, promoting financial products and services and delivering exceptional customer service. Processed over 100 transactions daily with a 99% accuracy rate. resolved customer complaints in a timely and professional manner. Maintained a clean and organized checkout area. Balanced cash drawers at the end of each shift.