Divya Gupta

• Implementing and maintaining Group Policy Objects (GPOs) across complex multiple domain network environments, optimizing network performance
• Working with FSMO roles, and Active Directory Authentication protocols, optimizing network security and functionality
• Engaged in replication of data and other activities
• ensuring compliance and license integrity.
• Conducted upgrade failure analysis for OS deployments, identifying root causes and implementing corrective actions to improve success rates.
• Led update failure diagnostics using Windows Update logs and telemetry data, reducing patch-related disruptions by 30%.
• Implemented and managed BitLocker encryption policies via Group Policy Objects (GPO) and Microsoft Intune, enhancing endpoint security across hybrid environments.
• Collaborated with cross-functional teams to streamline device compliance and encryption rollout, aligning with organizational security standards.
• Developed documentation and SOPs for activation workflows, update remediation, and BitLocker configuration, improving team efficiency and onboarding.

‣ 4 years of experience as VMware administrator specializing in the area of Virtualization with VMware ESXi and VCenter management.

‣ Expert in configure, build, implement, upgrade and manage operations of host servers including patches, updates and incidents.

‣ Knowledge of designing installing and implementing VMware components including ESX server, VMware Virtual Centre, V-Motion, HA, DRS, templates and related VMware products.

‣ Experience with the VMware HA High Availability, Fault Tolerance, Distributed Resource Scheduler DRS and VMware Distributed Power Management VCenter.

‣ Extensive experience installing, configuring and managing Window Server operating systems from Version 2008 R2 to 2019.

‣ Maintaining and monitoring the servers through regular performance Health Check activities, by checking the disk space, memory usage, CPU Utilization, I/O performance logs, H/W errors.

‣ Troubleshoot H/W related issue on windows servers, Third party Vendor co-ordination for its replacement.

‣ Knowledge of ITIL process of Incident and Change management.

‣ Understanding of Agile project methodology use in operations.

‣ Use of ServiceNow (SNOW) as an asset and operations management tool in multiple major organizations.

‣ Familiarity with networking technologies including firewalls, DNS, and DHCP.

‣ Experience with IT in a Super Market Major Organization Project and a Leading Beverages Global Organization.