Divya H
MIS Executive
Bangalore
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the best for the organizational brand.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
MIS Executive
Wildcraft India PVT Ltd
01.2025 - Current
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering [Type] data.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
MIS - Executive
Genisys Groups
01.2023 - 01.2025
- Working on weekly, monthly & annual dashboards as per the process requirement
- Dialer Management
- Sales Report & Process Wise APR & Performance Report Analysis
- Clients reports & Daily Comparison Reports
- Agent-wise performance reports analysis
- Proficient in terms of handling multiple projects
- Downloads raw data from SQL Toad, SAP, Ameyo and Aspect
- Hourly basis uploading data into the Dialer.
- Ad Hoc Analysis: Perform ad hoc data analysis and provide timely responses to data-related requests from various departments
- Develop reports, dashboards, and visualization using tools such as Excel and Power BI to present data-driven insights to management
Technical Support Executive
Genisys Groups
07.2022 - 12.2023
- Technical support. This one is key - and also a given.
- Problem-Solving Skills. Automotive issues are not determined on the surface.
- Attention to Detail on customer issues
- Assisting with resolutions to customer's concerns.
Customer Support Executive
Genisys Groups
06.2017 - 07.2020
- Attention to Detail.
- Improving Customer Experience.
- Building Customer Loyalty.
- Positive Attitude.
Education
Bachelor of Business Administration -
Bangalore University
Kolar, Karnataka 05.2014 - 10.2017
Skills
Microsoft Office
Basics of Macro's
PowerPoint Presentation
Power BI
Data collection methods
Personal Information
- Date of Birth: 04/15/97
- Nationality: Indian
- Driving License: NA
- Marital Status: Married
Timeline
MIS Executive
Wildcraft India PVT Ltd
01.2025 - Current
MIS - Executive
Genisys Groups
01.2023 - 01.2025
Technical Support Executive
Genisys Groups
07.2022 - 12.2023
Customer Support Executive
Genisys Groups
06.2017 - 07.2020
Bachelor of Business Administration -
Bangalore University
05.2014 - 10.2017