Divya J
Hoskote, Bangalore Rural
Summary
Overall, with 9+ years of IT experience, around 6+ years of experience in operations management, and 3+ years of experience as a SailPoint administrator, I will be responsible for managing and maintaining SailPoint IdentityIIQ solutions to support the business needs of our clients. Ensuring smooth operation, monitoring, and maintenance of SailPoint systems, handling user access requests, and providing support to end users to ensure effective and secure identity and access management processes.
Overview
10
10
years of professional experience
Work History
Assistant Manager - SailPoint Administrator
Concentrix Dakash India PVT LTD
BANGALORE
08.2021 - Current
- Managed user access requests, role assignments, and access certifications to ensure smooth and secure identity and access processes.
- Monitored and analyzed identity and access logs, user activity, and security events to identify potential security threats and vulnerabilities.
- Provided technical support and troubleshooting for SailPoint IdentityIQ issues.
- Provided training and support to end users on SailPoint tools and best practices for managing their access rights and credentials.
- Assisted in the creation and maintenance of documentation related to IAM processes, configurations, and system changes.
- Identify, document, and develop process improvements for functionality in Identity IQ, such as access requests for the identity lifecycle, including joiner, mover, and leaver processes.
- Daily monitoring of tasks and system health to maintain application data and application integrations with SailPoint.
- Established and maintained strong communication and collaboration between technical/engineering, functional, and business teams to ensure applications are successfully onboarded to IAM systems.
- Provide tiered support for delegated administration for Member Firms. Customize workflows, forms, rules, roles, policies, reports, and certifications.
- Participated in internal and external audit activities by gathering and/or coordinating deliverables for necessary.
- Responsible for ensuring the department adheres to all policies, including regulatory timeframes, client SLAs, and compliance with the processes.
- Cultivating and maintaining active relationships with key business partners, driving sponsorship engagement including awareness, desire, knowledge, ability, and reinforcement.
- Drive performance management and deliver expected results through continuous improvement, goal setting, feedback, and performance development planning.
Operations & Business Analyst - Lloyds Process
Concentrix Daksh India PVT LTD
BANGALORE
02.2020 - 07.2021
- Worked closely with cross-functional teams to provide technical guidance and deliver scalable, efficient solutions that meet business needs.
Quality Analyst - Google Process
Concentrix Daksh India PVT LTD
BANGALORE
09.2018 - 01.2020
- Identify and fix the errors with the products related to tech support, including quality inspections, audits, and tests to identify defects or problems in a product or services.
Representative Operations - Energy Australia
Concentrix Daksh India PVT LTD
BANGALORE
05.2015 - 08.2018
- Started my career as a Representative of operations for the Energy Australia process.
- I was recognized for best performance and started training new batches for the different LOB, and was promoted as a Senior reviewer within a span of 1.5 years.
Education
Bachelor of Commerce in Computer Applications - BCOM
Goverment First Grade College
Hoskote05-2015
PUC - Commerce
Govt PU College
Kaiwara04-2011
SSLC - Certificate of Higher Education
National High School
Yeldur04-2009
Skills
Technical Skills:
- Operating Systems - Microsoft Windows VISTA/XP/2000
- Programming Languages - Java
- Application/Web Servers - Apache Tomcat
- Identity Access Management - Identity Access Management -
- Database - MYSQL
Soft Skills :-
- Task prioritization
- Project coordination
- Supervisory expertise
- Business operations understanding
- Supervisory expertise
PERSONAL INFO
Name : Divya J
Date of birth : 01/6/1993
Mother’s name : Bhagyamma
Father’s name : Janardhanappa
Marital status : Single
Timeline
Assistant Manager - SailPoint Administrator
Concentrix Dakash India PVT LTD
08.2021 - Current
Operations & Business Analyst - Lloyds Process
Concentrix Daksh India PVT LTD
02.2020 - 07.2021
Quality Analyst - Google Process
Concentrix Daksh India PVT LTD
09.2018 - 01.2020
Representative Operations - Energy Australia
Concentrix Daksh India PVT LTD
05.2015 - 08.2018
Bachelor of Commerce in Computer Applications - BCOM
Goverment First Grade College
PUC - Commerce
Govt PU College
SSLC - Certificate of Higher Education
National High School
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