Divya Jain
New Delhi
Summary
Hardworking employee enthusiastic about learning new things. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Service Advisor
British Airways
06.2023 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
Client Service Executive
FIS Global Solutions
08.2022 - 06.2023
- Built a reputation as a trusted advisor to clients by consistently providing insightful analysis and actionable recommendations.
- Developed and maintained existing client relationship and developed new client relationships.
- Managed a diverse portfolio of accounts, ensuring top-notch customer service and support.
- Ensured timely execution of client requests by coordinating effectively with internal departments and external partners.
Education
Master of Arts - American And English Literature
CCS University
Meerut, India 04.2001 -
Bachelor of Arts -
CCS University
Meerut 04.2001 -
Skills
Professionalism and Etiquette
Customer Service
Multi-tasking
Leadership
Computer Skills
Excellent Communication
Service Recommendations
Documentation And Reporting
Additional Information
Have performed many stage shows at state level as a lead singer with personal band.
Interests
Reading
Singing
Making creative videos
Timeline
Service Advisor
British Airways
06.2023 - Current
Client Service Executive
FIS Global Solutions
08.2022 - 06.2023
Master of Arts - American And English Literature
CCS University
04.2001 -
Bachelor of Arts -
CCS University
04.2001 -
Similar Profiles
Ahmed Faraz NomaniAhmed Faraz Nomani
Senior Associate at British AirwaysSenior Associate at British Airways
Adam LawrenceAdam Lawrence
Operations Manager - Baggage & Logistics at British AirwaysOperations Manager - Baggage & Logistics at British Airways
Diana GordonDiana Gordon
Inflight Lead at British AirwaysInflight Lead at British Airways
Daniel Nathan BeachDaniel Nathan Beach
Aicraft Mechanic at British AirwaysAicraft Mechanic at British Airways
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.