Divya James

Company Overview: DXC Technology is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. The company operates in more than 70 countries.

• Manage a team of 27, effectively coordinating multiple projects, and overseeing all end-to-end activities.
• Transition processes from onshore to offshore, and meet SLA metrics for productivity and quality.
• Resolve client issues, track team attendance, and productivity.
• Assist with project updates and streamline workflows.
• Handle process queries and first-level escalations.
• Conduct performance reviews and provide coaching for team improvement.
• Resolve conflicts and maintain accurate attendance records.
• Organize team meetings to discuss progress and changes.
• Oversee recruitment activities, including sourcing and onboarding.
• Foster a collaborative, team-oriented environment.
• Analyze data for departmental improvements and collaborate with senior leadership on strategies.
• Ensure quality standards for project deliverables.
• Coordinate cross-functional teams during peak workloads.
• Set goals and expectations for direct reports using performance review process, holding staff accountable.
• Leading the performance review process by creating evaluation forms, setting goals and providing feedback to employees.

Company Overview: KPMG is a global network of professional firms providing audit, tax, and advisory services operating in 155 countries and having more than 162,000 people working in member firms around the world.

• Oversee daily operations of the team, ensuring workload distribution, maintaining motivation, and performance.
• Interact with the onshore team during transition activities via calls and emails.
• Prepare daily, weekly, and monthly reports.
• Assist the team manager with process-related activities and improvement ideas.
• Manage overtime reports, attrition, and backup plans.
• Plan processing volumes, assign tasks, and additional responsibilities.
• Train new hires effectively.
• Ensure efficient information flow between clients and the audit team, raising queries for incomplete details, and following up proactively.
• Conduct presentations on process improvements and team building.
• Represent the team as a leader in various forums, serving as the point of contact for business partners.
• Meet SLA metrics for turnaround time, productivity, and quality.
• Update and create keystroke documents for new processes.
• Coordinate with clients on process-related queries and manage first-level escalations promptly.