Divya Jayaseelan

As a Customer Relationship Officer in the Business Process Outsourcing (BPO) industry, I have accumulated 6 months of valuable experience in delivering exceptional customer service and fostering positive client relationships. In this role, I was responsible for handling a diverse range of customer inquiries, concerns, and requests through various communication channels including phone, email, and live chat.

Key Responsibilities:

• Responding promptly to customer inquiries with professionalism and empathy, ensuring resolution and satisfaction.
• Managing and resolving customer complaints effectively, aiming to uphold company policies while maintaining customer loyalty.
• Providing accurate information about products, services, and policies to customers.
• Collaborating with other departments to ensure timely resolution of complex issues.
• Maintaining detailed records of interactions with customers in the CRM system, ensuring accuracy and completeness.
• Upselling and cross-selling products and services to enhance customer experience and increase revenue opportunities.

Skills Developed:

• Exceptional communication skills, both verbal and written, in dealing with customers from diverse backgrounds.
• Strong problem-solving abilities to address customer issues promptly and effectively.
• Ability to work under pressure in a fast-paced environment while maintaining a positive attitude.
• Proficiency in using CRM software and other relevant tools to manage customer interactions efficiently.
• Team collaboration skills to work closely with colleagues and other departments to achieve common goals.

Throughout my tenure as a Customer Relationship Officer in the BPO industry, I have honed my ability to deliver outstanding service that exceeds customer expectations, contributing to overall client satisfaction and retention. My experience has equipped me with the skills and knowledge necessary to handle challenging situations with tact and diplomacy while consistently prioritizing customer needs.