DIVYA JYOTI SHARMA
Software Engineer III
Bengaluru
Summary
Results-driven Software Engineer with a strong focus on distributed backend systems in cybersecurity, financial services, and industrial IoT sectors. Proven expertise in developing robust APIs, microservices, and enterprise integrations, utilizing Python to create AI-assisted engineering solutions. Skilled in designing automation workflows and productivity tools through Claude Skills and MCP integrations, consistently delivering reliable solutions in dynamic, fast-paced environments.
Overview
10
10
years of professional experience
Work History
Software Engineer
CISCO (Duo Security)
06.2024 - Current
- Engineered AI-assisted engineering platforms and automation workflows utilizing Claude workflows, Claude skills, and MCP integrations, minimizing manual support effort by 60–70% while enhancing developer productivity across products.
- Engineered and executed resilient DNS lifecycle and synchronization architecture for distributed integrations between Duo and Cisco Identity Intelligence (CII), addressing Route 53 inconsistencies and activation failures affecting 1000+ customer onboarding workflows.
- Lowered provisioning escalation and onboarding mishaps by 30% quarter-over-quarter, enhanced debugging effectiveness by 40% leveraging observability tools and preemptive issue detection processes.
- Engineered SCIM-based integrations and platform services for onboarding 15 Cisco security products.
- Architected backward-compatible public APIs and integration workflows for AWS Marketplace onboarding platforms and external enterprise systems.
- Implemented API rate limiting, RBAC, and GDPR-compliant validation workflows to improve platform reliability, security, and compliance.
- Strengthened observability and operational debugging processes through alert monitoring production runbooks and proactive issue detection, decreasing failures and optimizing troubleshooting efficiency.
- Partnered with globally distributed engineering, product, support, and SRE teams to troubleshoot production issues, improve developer workflows, and deliver customer-facing features.
Associate Software Engineer
JPMORGAN CHASE & CO.
04.2020 - 05.2024
- Developed Python backend systems for post-trade processing, settlement workflows, and reconciliation pipelines, ensuring strict correctness and reliability in event-driven financial systems.
- Built and maintained ETL and batch-processing workflows for data reconciliation, supporting large-scale transaction processing in global financial markets.
- Collaborated across distributed teams to improve platform stability, debugging efficiency, and production support for critical financial systems.
- Led migration initiatives and operational processes while ensuring regulatory compliance and high system reliability.
Senior Software Developer
WIPRO TECHNOLOGIES
12.2016 - 04.2020
- Developed backend APIs and automation tools for industrial IoT platform, enabling real-time processing of manufacturing device telemetry and operational analytics.
- Engineered backend integrations and automation workflows elevating reporting systems for OEM-specific manufacturing platforms.
- Designed graph-based data models using Neo4j and OrientDB to represent manufacturing workflows, device relationships, and analytics pipelines.
Education
Bachelor of Technology (B.Tech) - Computer Science
Dr. A. P. J. Abdul Kalam Technical University
Meerut, India2016
Timeline
Software Engineer
CISCO (Duo Security)
06.2024 - Current
Associate Software Engineer
JPMORGAN CHASE & CO.
04.2020 - 05.2024
Senior Software Developer
WIPRO TECHNOLOGIES
12.2016 - 04.2020
Bachelor of Technology (B.Tech) - Computer Science
Dr. A. P. J. Abdul Kalam Technical University