Divya K
Bangalore
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
Pepperl+Fuchs
03.2011 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Technology - Electronics And Communications Engineering, India
VTU, India
Bengaluru, India01.2023
High School Diploma -
Board of Technical Education
Bengaluru, India08.2009
Skills
- Email Etiquette
- Customer Complaint Resolution
- Department operations
- Inventory Control
- Telephone Etiquette
- Order Management
- Interpersonal communications
- Status Updates
- Customer Relations
- Team training and development
- Complaint Handling
- Administrative Support
- Microsoft Excel
- Complaint resolution
- Product Knowledge
- Cash Handling
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Customer Service Lead
Pepperl+Fuchs
03.2011 - Current
Bachelor of Technology - Electronics And Communications Engineering, India
VTU, India
High School Diploma -
Board of Technical Education
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