Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic

DIVYA KADALI

Secunderabad

Summary

To associate myself with a professionally driven, esteemed organization by pursuing a challenging, dynamic, responsible, and rewarding career, and applying my professional expertise, skills, and enthusiasm in a position for career growth.

Overview

14
14
years of professional experience

Work History

Specialist Risk Management

Randstad Global Capability Center (RGCC)
05.2023 - Current
  • Filing for Workers Compensation Claims for talents working for Randstad and Spherion located in USA through incoming and outgoing calls, chats and emails.
  • Handling Escalations for serious injuries in relates to workers compensation by reporting them to safety team, claims analyst and claims management team.
  • Training & helping new team members and make them understand workers compensation claims process.

Information Processing Specialist for USAA

TATA Consultancy Services (TCS)
08.2021 - 04.2023
  • Investigating and monitoring of transactions conducted by USAA military enlisted persons and their associated family members to identify any potential money laundering activities in AML department of USAA.
  • Narrating in detail report about the findings during the transaction monitoring investigation and escalating to next level if required as per the procedures.
  • Cross Trained and provided additional support to Disputes department in USAA.
  • Provided and cleared the back logs and files related to Credit Card Remidiation process.
  • Helping currently to Debit Card Stop Pay Making team in relates to Debit Card disputes.

Anti-Money laundering/Investigations/Transaction monitoring - TM L1 & L2

Hong Kong Shanghai Banking Corporation (HSBC)
Hyderabad
02.2016 - 10.2020
  • To conduct thorough research on the parties involved in the transactions via various applications and prepare a clear and concise report, thus ensuring the work is complete in accordance with established procedures and standards.
  • To narrate the activities conducted in the accounts and escalate the alerts if required to next level for further action.
  • Has been a process trainer and trained peers.
  • Prepared the daily production reports and quality reports for the team which helped to improve efficiency and quality of each individual and as a team.
  • Conducted regular audits on the work done to ensure that the procedural requirements are met.
  • Supported Other Regions (Australia and New Zealand) as per Business requirements.
  • As an SME I have played an important role in contributing ideas to improve the training process.
  • Regular review of the procedures according to the updates received from the business.
  • Second level reviews/audit checks on the alerts processed by the staff.
  • Cross trained on KYC (know your Customer) and Fraud detection on Debit and Credit cards process: To support the business in clearing backlog volumes.

Voice Support Officer for International Inbound Voice Process

KNOAH SOLUTIONS (24-7 Intouch)
Hyderabad
10.2013 - 12.2015
  • Technical Support for Rosetta Stone International Company.
  • Providing effective and quick resolutions.
  • Helping the learners/customers with a best customer experience.
  • Maintaining the quality upon the calls, chats and emails above 95%.
  • Giving support to the fellow colleagues and agents for the best and quick technical support.

Associate for International Inbound Voice Process

WIPRO
11.2012 - 02.2013
  • Provided effective and consistent technical support.
  • International Customer Service and Support.
  • Answered customers by guided them to find the source of their problem with the product.

Project Executive – Finance

M/s. JAYASIMHA MIND DYNAMICS
06.2011 - 07.2012
  • Assisted with general accounting functions; maintained journals; telephone support; Performed tasks related to answering customer inquiries received via telephone, in person, or through applications.
  • Scheduled appointments and maintained accurate, up-to-date confidential client files.
  • Managed customer relations and provided exemplary service to all customers.
  • Attending important calls from media and retrieving feedback from the customers.

Education

B.Com - Computers

Vandana Degree College
Hyderabad
01-2011

Intermediate -

St. Ann’s Junior College
Hyderabad
01-2008

S.S.C -

Sri Kakatiya High School
Vijayawada
01-2005

Skills

  • Strong organizational skills
  • Technical skills
  • Interpersonal skills
  • Hardworking
  • Ability to work independently
  • Ability to work in teams
  • Good verbal communication skills
  • Good written communication skills
  • Excellent analytical skills
  • Problem-solving skills

Disclaimer

I hereby declare that the above cited information is true to the best of my knowledge and belief, if given a chance, I can prove myself.

Languages

  • English
  • Hindi
  • Telugu

Personal Information

  • Date of Birth: 09/17/90
  • Nationality: Indian

Timeline

Specialist Risk Management

Randstad Global Capability Center (RGCC)
05.2023 - Current

Information Processing Specialist for USAA

TATA Consultancy Services (TCS)
08.2021 - 04.2023

Anti-Money laundering/Investigations/Transaction monitoring - TM L1 & L2

Hong Kong Shanghai Banking Corporation (HSBC)
02.2016 - 10.2020

Voice Support Officer for International Inbound Voice Process

KNOAH SOLUTIONS (24-7 Intouch)
10.2013 - 12.2015

Associate for International Inbound Voice Process

WIPRO
11.2012 - 02.2013

Project Executive – Finance

M/s. JAYASIMHA MIND DYNAMICS
06.2011 - 07.2012

B.Com - Computers

Vandana Degree College

Intermediate -

St. Ann’s Junior College

S.S.C -

Sri Kakatiya High School

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