Divya Kapadia

• Assist customers in resolving queries and complaints to enhance overall satisfaction.
• Process transactions efficiently while ensuring accuracy and adherence to company policies.
• Collaborated with team members to maintain a clean and organised store environment.
• Provided product information and recommendations to customers to improve their shopping experience with feedback policy.
• Responsible for train new staff on customer service protocols and operational procedures to ensure consistency.
• Demonstrate excellent problem-solving skills when dealing with complex customer issues.
• Improve efficiency at checkout, kiosk and online orders by mastering POS system operations quickly.
• Communicate effectively with colleagues to ensure seamless service delivery.
• Collaborate well within a team setting, fostering a positive working atmosphere .
• Assist in the training of new starters, ensuring consistency in service delivery.
• Adapt quickly to changes in store layout or products range, minimising disruption to service delivery .
• Utilise product knowledge effectively whilst assisting customers with purchases decisions.
• Built positive customer report through friendly, professional communication.
• Take appropriate action to remedy customer dissatisfaction and boost loyalty.
• Resolve customer issues using strong interpersonal skills and conflict resolution techniques.
• Maintain a clean and orderly checkout area, contributing to a pleasant store environment.
• Managed time efficiently during peak hours to limit customer waiting periods.
• Improved customer relations by managing customer complaints effectively.
• Prioritised tasks during busy periods for maximised productivity .
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Showcased strong communication skills when explaining promotions or discounts to customers .
• Provided exceptional levels of customer service consistently; creating loyal customers .
• As a shift runner (Captain), the best service is TU clothing return / collection, Online order queries, E voucher cancellations, lottery, other general/ complicated inquiries, Price control, Refund, Reduce price.

• Assisted in recruitment process by screening resumes and scheduling interviews.
• Supported onboarding activities by preparing orientation materials and conducting welcome sessions.
• Coordinated employee engagement initiatives to foster a positive workplace culture.
• Helping the human resources manager(s) create and instate a sound recruitment process to fill company job vacancies.
• Supporting employees by providing answers to their questions and addressing their issues
• Facilitating the design and delivery of employee training programs on topics associated with their positions.
• Responsible for conduct exit interviews with employees to discover more about their reasons for leaving the organization and how the HR department can optimize retention.
• Helping to design and implement the organization’s employee benefits packages, such as savings plans, health insurance, etc.
• Conduct interviews with job applicants for organizational positions.
• Organizing company events, including workshops, seminars, and employee conferences.
• Filing HR documents and communicating with the HR manager on all matters relating to human resources
• Conduct performance reviews and appraisals to determine employees’ performance levels and areas of improvement.

● Prepared, organized, and stored information in paper and digital

form.

● Prepared weekly reports of inbound and outbound Goods.

● Monitor organizational progress and keep track of key

performance indicators.

● Direct, Support and Motivate employees for better performance.

● Dealing with queries on the phone and by email as well as

managed diaries and scheduled meetings for clients.

● Arranged post and deliveries, typing up letters and reports.

● Update computer records using a database and maintain office

systems nicely.

● Strong communication and interpersonal skills with clients and an

experience in client engagement with good communication and

writing skill.

• Implemented responsive design techniques to ensure seamless user experiences across devices.
• Utilised industry-standard tools and frameworks to streamline development processes and improve efficiency.

• Managed daily office operations by coordinating schedules and maintaining filing systems.
• Organised meetings and events, ensuring all logistical details were meticulously arranged.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Used good judgement in assessing challenging developments to provide insightful resolutions for company..
• Negotiated with contractors and vendors to provide cost friendly contracts.
• Managed and examined performance of executives to provide guidance for areas requiring improvement.
• Drafted reports to discuss developments and issues during board meetings.
• Directed hiring and training of new managers to drive organisational improvements.
• Formed and sustained strategic relationships with clients.
• Implemented company policies and legal guidelines to maintain standards and verify compliance from staff.