Divya Kataria
Banker
New Delhi
Summary
Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Retail Sales Associate
Axis Bank Limited
Fazilka
11.2021 - 01.2022
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new and potential customers.
Retail Sales Associate
HDB Financial Services Limited
Fazilka
12.2020 - 10.2021
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Master in Commerce - Economics
Bikaner University
Sriganganagar 04.2019 - 03.2021
Bachelor of Commerce - Financial Accounting
DAV College
Abohar(Punjab) 04.2014 - 03.2017
Senior Secondary - Financial Accounting
Govt. Girls Sen. Sec. School
Fazilka 04.2013 - 03.2014
Skills
Sales expertise
Product promotions
Self-Motivated
Planning and Coordination
Product and service sales
Accomplishments
Gold Medalist for Achieving Highest Sales at Credit Card
Timeline
Retail Sales Associate
Axis Bank Limited
11.2021 - 01.2022
Retail Sales Associate
HDB Financial Services Limited
12.2020 - 10.2021
Master in Commerce - Economics
Bikaner University
04.2019 - 03.2021
Bachelor of Commerce - Financial Accounting
DAV College
04.2014 - 03.2017
Senior Secondary - Financial Accounting
Govt. Girls Sen. Sec. School
04.2013 - 03.2014