Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Divya Kataria

Banker
New Delhi

Summary

Organized Banking Assistant knowledgeable about products and services. Devoted to customer relations and reliable in delivering expert clerical support to team members. Versed in security standards, fraud prevention and application processes.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Retail Sales Associate

Axis Bank Limited
Fazilka
11.2021 - 01.2022
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new and potential customers.

Retail Sales Associate

HDB Financial Services Limited
Fazilka
12.2020 - 10.2021
  • Increased sales and customer satisfaction through personalized servicing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Education

Master in Commerce - Economics

Bikaner University
Sriganganagar
04.2019 - 03.2021

Bachelor of Commerce - Financial Accounting

DAV College
Abohar(Punjab)
04.2014 - 03.2017

Senior Secondary - Financial Accounting

Govt. Girls Sen. Sec. School
Fazilka
04.2013 - 03.2014

Skills

Sales expertise

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Accomplishments

Gold Medalist for Achieving Highest Sales at Credit Card

Timeline

Retail Sales Associate

Axis Bank Limited
11.2021 - 01.2022

Retail Sales Associate

HDB Financial Services Limited
12.2020 - 10.2021

Master in Commerce - Economics

Bikaner University
04.2019 - 03.2021

Bachelor of Commerce - Financial Accounting

DAV College
04.2014 - 03.2017

Senior Secondary - Financial Accounting

Govt. Girls Sen. Sec. School
04.2013 - 03.2014

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