Divya Khatri

Senior Manager (Internal Senior Auditor)

Punjab National Bank

Gandhinagar

06.2014 - Current

Joined the bank as a Probationary Officer in June 2014, gaining experience across multiple departments, such as Operations, Credit, Human Resources, and Audit.
Monitored and improved efficiency of processes, team performance, and customer service.
Planned delivery routing, team workflows, and promotional initiatives.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Connected with clients and developed strategies to achieve sales and customer service goals.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Formed and sustained strategic relationships with clients.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Maintained employee records in accordance with company policy and applicable legal requirements.
Created comprehensive orientation and training initiatives for new staff members.
Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Helped with employee transfers and referrals.
Held exit interviews and documented information discussed with employees.
Completed day-to-day duties accurately and efficiently.
Minimized internal accounting department backlogs by updating accounts and generating reports.
Performed regular reviews of the company's operations for compliance with laws and regulations.
Worked closely with management to discuss external audit results and action plans.
Prepared detailed audit workpapers for review by senior auditors.
Conducted audits on internal controls and developed reports on findings.
Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
Identified and assessed areas of significant business risk and internal control weaknesses.
Investigated potential violations of applicable rules and regulations.
Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
Coordinated with external auditors during annual financial audits.
Conducted risk assessments to identify areas of noncompliance or vulnerability.
Reported any identified discrepancies or irregularities to senior management.
Conducted regular internal audits to ensure compliance with established standards.
Analyzed data to provide insights and recommendations for mitigating conduct risk.
Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Maintained compliance frameworks, policies and documentation to support audits.
Maintained punctual delivery of periodic reports required by the reporting office.

Summary

Overview

Work History

Senior Manager (Internal Senior Auditor)

Education

MBA - Human Resources Management

B.Com (Hons.) - Management

High School - Commerce

Secondary School -

Skills

Certification

Languages

Personal Details

References

Timeline

Senior Manager (Internal Senior Auditor)

MBA - Human Resources Management

B.Com (Hons.) - Management

High School - Commerce

Secondary School -

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