Divya Krishna
Chennai
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Implementation Manager
Zoominfo
Chennai
08.2022 - Current
- Providing hands-on guidance and support to clients throughout the implementation of ZoomInfo's products within their internal systems.
- Maintaining expert knowledge of application integrations within CRM/MAT environments, specializing in Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and the ZoomInfo platform.
- Engaging in detailed discussions with clients to customize ZoomInfo integration implementations, ensuring alignment with specific business objectives.
- Resolving complex integration issues through troubleshooting and collaborative problem-solving efforts.
- Collaborating closely with internal and external teams to achieve seamless implementation and enhance client satisfaction.
- Documenting and reviewed integration processes and client requirements to streamline future implementations and improve service delivery.
Customer Success Executive
Caddycode solution Pvt Ltd
Chennai
12.2020 - 07.2022
- Co-Ordinating with clients End to End Account Set-up
- Project Onboarding process
- Upselling and cross-selling from our Product and Services
- Co-Ordinating with clients for any sorts of Customization or Integration requirements
- Regular follow-up's on our recent updates and it's feedback
- With Satisfied clients with our Products and Services; We request reviews in Capterra, Case Studies and Testimonials
- Saas Based Project 6Storage - Self Storage Solutions
- Revenue Management
- Promotes Customer Loyalty
- Product training to clients
- Analyse Clients Needs
- Build trust and transparency with clients
- Upselling - Updated version or New products
- Taken care of account related issues.
Education
BACHELORS OF ENGINEERING - Electronics and Communication Engineering
09.2020
PUC - PCM STATISTICS
03.2015
SSLC -
03.2013
Skills
- Problem Solving
- Creativity
- Customer Relationship Management
- Zoho CRM software
- Client Management
- Proposal Writing
- Strategy development
- Agile Methodology
- Mock Flow- Story Grooming
Career
Identifying problems/functionalities based on User experience and Groom team by suggesting with some better solutions.
Certification
- Completed various linkedin certifications on the customer experience.
Accomplishments
- Awarded as Best Prime Player on Caddy Code 2022 Anniversary function.
- Awarded with Q3-2023 Quarterly Certificate of Excellence in Zoominfo
- Awarded with Q4-2024 Quarterly Certificate of Excellence in Zoominfo
- Received promotion in April 2024 in Zoominfo
Roles And Responsibilities
- Co-Ordinating with clients End to End Account Set-up
- Project Onboarding process.
- Upselling and cross-selling from our Product and Services.
- Co-Ordinating with clients for any sorts of Customization or Integration requirements.
- Regular follow-up's on our recent updates and it's feedback.
- With Satisfied clients with our Products and Services; We request reviews in Capterra, Case Studies and Testimonials.
- Saas Based Project 6Storage - Self Storage Solutions
- Revenue Management
- Promotes Customer Loyalty
- Product training to clients
- Analyse Clients Needs
- Build trust and transparency with clients
- Upselling - Updated version or New products
- Taken care of account related issues
Timeline
Technical Implementation Manager
Zoominfo
08.2022 - Current
Customer Success Executive
Caddycode solution Pvt Ltd
12.2020 - 07.2022
BACHELORS OF ENGINEERING - Electronics and Communication Engineering
PUC - PCM STATISTICS
SSLC -
Similar Profiles
Brandon Michael BurkesBrandon Michael Burkes
New Business Account Executive at ZoominfoNew Business Account Executive at Zoominfo
Alex NewsomeAlex Newsome
Sales Development Representative at ZoomInfoSales Development Representative at ZoomInfo
Ahmed JaberAhmed Jaber
Senior Sales Development Representative at ZoominfoSenior Sales Development Representative at Zoominfo
Ananya PandeyAnanya Pandey
Sr Data Ananlyst at ZoomInfoSr Data Ananlyst at ZoomInfo
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York