Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Divya Krishna

Bangalore

Summary

Dynamic consulting professional with a proven track record of driving strategic initiatives and delivering impactful results. Expertise in fostering team collaboration, adapting to evolving needs, and ensuring consistent performance. Skilled in problem-solving and decision-making, with the ability to translate complex business requirements into effective solutions while identifying valuable process improvements. Committed to managing multiple projects simultaneously and aligning advanced analytics with business strategy to achieve objectives within acceptable risk levels, while embracing continuous learning to stay at the forefront of a rapidly changing information systems landscape.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Consultant-Business Analysis

Northern Operating Services NOS
08.2024 - Current
  • Designed and mapped business capabilities and value streams to establish a structured foundation for Business framework.
  • Explored and utilized the Enterprise Architecture platform creating baseline business architecture artifacts and enabled enterprise wide capability mapping.
  • Conducted cross- mapping of organizational capabilities, illustrating interconnections across functions and enhancing visibility of dependencies and overlaps.
  • Collaborated with stakeholders to link capabilities with business outcomes, improving strategic alignment and reducing duplication.
  • Transitioned into a Business Analysis role for the CRD VI regulatory project, assessing process and system impacts.
  • Partnered with cross functional stakeholders to identify, analyze and document regulatory requirements and ensure compliance readiness.
  • Present findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

Consultant, International Custody Tax &Change Team

Northern operating services Pvt Ltd
06.2021 - Current
  • Manage all Strategic and Change Initiatives within Tax operations.
  • As subject area expert, provide comprehensive, in-depth requirement from Business perspective to automate the new application
  • Coordinate with all the Business units of Tax Teams across the Globe, gather essential data, analyze and interpret the data to Project Team
  • Perform UAT testing and validation for the project
  • Ensure new system functionalities meet Business requirements
  • Conduct process analysis and identify critical issues and gaps with the new systems
  • Work with stakeholders to design the roadmap and measure production values ensuring cost-efficient processes.

Technical Co-Ordinator

International Tax Service
04.2019 - 06.2021
  • Act as an escalation point on Tax technical issues
  • Be aware of all service level agreements in place
  • Timely and ongoing maintenance of procedure documents-DPAD and SLD
  • Complying with CASS guidelines
  • Daily reporting to Internal Controls team confirming the clients' money is handled within the FCA regulatory
  • Establishing the goals and objectives for the department, anticipating problems and revising plans to minimize impact on deadlines
  • Engaging with Internal clients and other partners across the enterprise to resolve inquiries, incidents and challenges as quickly as possible
  • Delivering on the job trainings to new team members on production tasks / processes.

Senior Analyst & Analyst

International Tax Services
02.2014 - 03.2019
  • Managing the tax accruals ( GDR & ADR ) for over 32 markets
  • Lodgment of tax reclaims and payment of refunds to client's account
  • Quality Assurance: Providing updates to the clients on the status
  • Publishing of monthly dash boards specific to sensitive clients to Relationship managers/Account managers
  • Preparation of Client reports for Relationship managers/Account managers and presenting the reports to the clients/client auditors

Education

MBA - Finance & HR

Dayananda Sagar Institutions of Management & Technology, Bangalore University
Bengaluru

BBM - Finance

Shree Guru Tipperudra College, Gulbarga University

Skills

  • Experienced with Blue Dolphin platform
  • Process optimization
  • Problem-solving skills
  • Detail-oriented analysis
  • Collaborative stakeholder relations
  • Effective communication skills

Accomplishments

  • Onsite experience : Successful knowledge transfer of Tax reclaims, Tax documentation and relief at source process to team in Limerick, Ireland.
  • Nominated for Business Analyst Academy-pilot batch among Top 6 participants from India Global Services. BA Academy Fundamentals certificate from Udemy.
  • Received appreciation from one of the sensitive clients for filing tax reclaims on a timely manner and paying back the Tax returns. Appreciation was published in Northern Newsletter
  • Successful sunset of Tax library legacy system-transition of tax reclaims process to one platform-Xceptor application.
  • Direct filing model with Foreign Tax Authorities -all the requisite was designed and set up within expected timeline and clients tax returns were filed within deadline, reduced financial risk to organization.
  • Account operating T2S model process set up for receipt of Tax refunds.
  • Successful onboarding Xceptor Reconciliation automation module, responsible for analysis, setting up rules and UAT testing and deliver into production.

Certification

  • BA Academy Fundamentals certificate from Udemy

Personal Information

Timeline

Senior Consultant-Business Analysis

Northern Operating Services NOS
08.2024 - Current

Consultant, International Custody Tax &Change Team

Northern operating services Pvt Ltd
06.2021 - Current

Technical Co-Ordinator

International Tax Service
04.2019 - 06.2021

Senior Analyst & Analyst

International Tax Services
02.2014 - 03.2019

MBA - Finance & HR

Dayananda Sagar Institutions of Management & Technology, Bangalore University

BBM - Finance

Shree Guru Tipperudra College, Gulbarga University
Divya Krishna