DIVYA KRISHNANI
BHOPAL
Summary
Resourceful Assistant Front Desk Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and team leadership. Excel in communication, adaptability, and problem-solving, ensuring smooth front desk operations and positive guest experiences. Versatile Assistant Front Desk Manager with background in hospitality management. Experience includes overseeing front office operations, guest relations and team supervision. Strengths include solid communication skills, problem-solving ability and commitment to customer service excellence. Noteworthy contributions in improving operational efficiency and enhancing guest satisfaction at previous roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Front Desk Manager
Courtyard by Marriott
Bhopal
01.2023 - Current
- Monitored the lobby area for any suspicious activities or disturbances.
- Maintained an up-to-date knowledge of all hotel policies, services, room rates, and special packages.
- Coordinated with housekeeping staff to ensure that rooms are cleaned in a timely manner.
- Supervised front desk associates and ensured they provided excellent customer service to guests.
- Responsible for training new employees on proper front desk operations and procedures.
- Tracked inventory of office supplies such as stationery items, forms.
- Worked closely with other departments such as housekeeping and maintenance in order to ensure smooth operations.
Guest Service Executive
Courtyard Marriott
Bhopal
09.2021 - 12.2022
- Coordinated activities between departments such as housekeeping and maintenance.
- Handled special requests from VIP guests in an efficient and discreet manner.
- Responded to guests, including email, telephone, and in-person inquiries.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
Guest Service Associate
Courtyard by Marriott
Bhopal
05.2018 - 08.2021
- • Greeted guests upon arrival and checked them in to their accommodations.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Maintained a neat, clean, and organized front desk area at all times.
- Performed daily opening and closing procedures for the front desk including cash management duties.
Industrial Trainee
Fairmont
Jaipur
06.2016 - 10.2016
Education
Bachelor in Hospitality And Hotel Management
Institute of Hotel Management
Bhopal04-2018
High School Diploma -
Sagar Public School
Gandhi Nagar, Bhopal04-2015
Skills
- Hospitality service expertise
- Team building and supervision
- Room inspection
- Employee appraisals
- Guest relations expertise
- Conflict and issue documentation
- Room assignments
- Training and mentoring
Accomplishments
- Executive of the Year- 2021
- Maximum Guest Recognitions for Year 2019-2023 (4 Consecutive Year)
- Manager of the Quarter- 2023
- Guest Voice Champion
Certification
- Guest Experience Platform (GXP)
- Certified Departmental Trainer (CDT)
Timeline
Assistant Front Desk Manager
Courtyard by Marriott
01.2023 - Current
Guest Service Executive
Courtyard Marriott
09.2021 - 12.2022
Guest Service Associate
Courtyard by Marriott
05.2018 - 08.2021
Industrial Trainee
Fairmont
06.2016 - 10.2016
- Guest Experience Platform (GXP)
- Certified Departmental Trainer (CDT)
Bachelor in Hospitality And Hotel Management
Institute of Hotel Management
High School Diploma -
Sagar Public School
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