Divya Krishnan K
Insurance Coordinator
Kollam
Summary
Talented Insurance Coordinator with 3-year background in hospital settings. Expert in managing insurance claims process, maintaining patient accounts and liaising with insurance companies.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Insurance Coordinator
Dr.Muralis Medical Centre
03.2022 - Current
- Reduced claim-processing time by implementing an improved tracking system for faster resolution.
- Coordinated communication between clients, adjusters, and repair facilities during the claims process.
- Prepared detailed reports outlining key metrics related to claim activity, enabling management to make informed decisions about resource allocation.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Receptionist
Vijaya Hospital
02.2016 - 03.2018
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Gold Loan Advisor
Arabian Gold And Diomands
08.2014 - 11.2016
- Gained extensive knowledge in data entry, analysis and reporting.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted customers with completing loan applications and other paperwork.
Education
Hospital Administration And Heathcare Management
BERF International Institute
Kollam04.2022
Bachelor of Science - Tourism And Hospitality Management
Annai Fathima College of Arts And Science
Thirumangalam, Madurai 04.2001 -
Higher Secondary
Sri Balabhattaraka Vilasam Samskritha G.H.S School
Chavara .Kollam2011
Skills
Claims
Payment planning
Insurance processes
Data Entry
Small Claims Payouts
Microsoft Office
Claim Amount Calculations
Excellent Communication
Multitasking
Certification
One MonthTraining in International &Domestic Packages(Thomas Cook,Coimbatore)
Timeline
Insurance Coordinator
Dr.Muralis Medical Centre
03.2022 - Current
Receptionist
Vijaya Hospital
02.2016 - 03.2018
Gold Loan Advisor
Arabian Gold And Diomands
08.2014 - 11.2016
Bachelor of Science - Tourism And Hospitality Management
Annai Fathima College of Arts And Science
04.2001 -
Hospital Administration And Heathcare Management
BERF International Institute
Higher Secondary
Sri Balabhattaraka Vilasam Samskritha G.H.S School