Divya Kushwah

my primary responsibilities involve driving sales growth and managing a team of insurance agents to achieve targets. I focus on developing and implementing effective sales strategies to increase the company's market share in the health insurance sector. This includes identifying new business opportunities, maintaining relationships with existing clients, and ensuring high customer satisfaction.My role also involves training and mentoring sales agents, ensuring they have the necessary skills and knowledge to sell our insurance products effectively. I work closely with my team to monitor performance, provide guidance, and implement corrective actions when needed. Additionally, I collaborate with other departments, such as underwriting and claims, to ensure a seamless customer experience and address any issues that may arise.

My role as a Sales Manager at Star Health & Allied Insurance Co. is to lead a successful sales team, drive revenue growth, and uphold the company's commitment to providing excellent health insurance solutions to our customers.

• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
• Dynamic and results-driven restaurant manager with a proven track record in overseeing daily operations, optimizing workflow, and ensuring exceptional customer experiences
• Skilled in staff management, budget control, and implementing effective marketing strategies
• Adept at fostering a positive work environment and maintaining high standards of service and cleanliness
• Strong leadership and communication skills, with a keen eye for detail and a passion for delivering outstanding dining experiences.

• Evaluated the effectiveness of promotional campaigns using A/B testing methods, refining marketing messages for greater impact
• Analyzed customer behavior to identify trends and optimize marketing strategies for increased revenue growth
• Optimized lead nurturing process by developing targeted content based on customer segmentation, driving higher engagement rates
• Implemented targeted email marketing campaigns, resulting in higher open rates and conversions
• Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals
• Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management
• CRM specializing in AutoCare, with a demonstrated track record of enhancing customer satisfaction and loyalty
• Proficient in implementing CRM systems to streamline communication, track customer interactions, and optimize service delivery in the automotive industry
• Skilled in analyzing customer data to identify trends, preferences, and areas for improvement
• Proven ability to develop and maintain strong client relationships, driving repeat business and fostering a positive customer experience
• Effective in collaborating with cross-functional teams to ensure seamless integration of CRM strategies for sustained business growth in the AutoCare sector.

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
• Manage staff, coordinate logistics, and address customer concerns to create a positive shopping experience
• Responsibilities include optimizing resources, implementing policies, and collaborating with tenants for efficient mall functionality
• Leads daily operations, supervises staff, and ensures seamless functioning of the mall.

• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients
• Developed strong product knowledge to provide informed recommendations based on individual customer needs
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
• As a Customer Service Advisor plays a crucial role in providing support and assistance to customers, ensuring a positive experience
• Responsibilities include addressing inquiries, resolving issues, and maintaining customer satisfaction through effective communication and problem-solving
• The role involves engaging with customers across various channels, such as phone or email, and maintaining a strong understanding of the products or services offered
• As a Customer Service Advisors often contribute to improving processes based on customer feedback to enhance overall service quality
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
• Oversees the day-to-day operations of a gas station or fueling facility
• Responsibilities include managing staff, ensuring compliance with safety and environmental regulations, monitoring inventory levels, coordinating fuel deliveries, and maintaining equipment
• Also handle customer service, address inquiries or complaints, and ensure a clean and organized station environment
• Financial tasks may include budgeting, tracking sales, and optimizing profitability
• Stay informed about industry trends and technological advancements in fuel management.

• Assisted clients in navigating complex legal processes related to property transactions, ensuring compliance at all times
• Streamlined property search processes for faster results and improved customer experience
• Designed visually appealing property listings with high-quality photographs and descriptions that captured attention from potential buyers or renters
• Increased client satisfaction by providing personalized property advice and tailored recommendations
• Successfully closed deals by highlighting the unique selling points of each property, resulting in satisfied clients and a strong professional reputation.

• As a computer teacher, I bring a comprehensive understanding of computer science and a passion for fostering a deep appreciation for technology in my students
• With a solid foundation in programming languages, database management, and system architecture, I design engaging lessons that cater to diverse learning styles
• My teaching approach combines theoretical knowledge with practical application, ensuring that students not only grasp concepts but also acquire hands-on skills
• I create a collaborative and inclusive classroom environment where curiosity is encouraged, fostering an atmosphere of continuous learning
• Being attuned to advancements in the tech industry, I strive to integrate the latest tools and technologies into my curriculum
• Whether it's introducing coding challenges, conducting interactive workshops, or guiding students through real-world projects, I aim to instill problem-solving abilities and critical thinking
• Moreover, my commitment to cultivating a positive and supportive learning environment extends beyond technical aspects
• I emphasize teamwork, effective communication, and ethical considerations in technology
• I believe in preparing students not just as proficient coders but as responsible digital citizens
• Through ongoing professional development, I stay abreast of educational methodologies and emerging trends in the ever-evolving field of computer science
• My goal is to empower students with the knowledge and skills necessary to thrive in a technology-driven world, equipping them for future academic and professional success.

• Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible
• Assisted in training new hires on data entry best practices, contributing to a more efficient workforce
• Worked closely with supervisors to identify areas for improvement within existing work processes or procedures related specifically to Data Entry Operator roles
• Contributed to meeting project deadlines through consistent attention to detail and commitment to task completion
• Participated in ongoing professional development opportunities related to efficient data management techniques and best practices.