Divya Loganathan
Trust & Safety Analyst
Chennai,TN
Summary
Trust & Safety Analyst with over 4+ years of experience at Accenture , specializing in fake account detection, Account Takeover investigations, and content moderation. Experienced in reviewing high-volume moderation queues, analyzing suspicious account behavior, and enforcing platform policies to protect user safety and platform integrity. Skilled in identifying fraudulent patterns, investigating impersonation and spam networks, and escalating high-risk cases to internal security teams. Proven ability to maintain strong accuracy, productivity, and SLA compliance while supporting trust, safety, and risk mitigation operations.
Overview
4
4
years of professional experience
Work History
Trust & Safety Analyst
Accenture
12.2021 - Current
- Investigated fake accounts, impersonation profiles, and spam networks to prevent platform abuse, and maintain account authenticity.
- Handled account takeover (ATO) investigations by reviewing login patterns, suspicious activity signals, and account behavior anomalies.
- Performed content moderation reviews to identify and remove policy-violating content, including spam, scams, harassment, and fraudulent posts.
- Applied platform Trust and Safety policies, and community guidelines, to make consistent enforcement decisions.
- Reviewed user reports and automated moderation queues to detect suspicious accounts and malicious behavior.
- Escalated high-risk abuse patterns and complex investigations to internal security or integrity teams.
- Collaborated with cross-functional teams, including Quality Analysts and Policy teams, to improve moderation accuracy and abuse detection.
- Maintained detailed documentation of investigations and actions taken to ensure compliance, and audit readiness.
Education
Bachelor of Commerce - Financial Accounting
Prince Shri Venkateshwara
Chennai 04.2001 -
Skills
Account Integrity Investigation
Fake Account Detection
Account Takeover Investigation
Community Guidelines Enforcement
Harassment & Policy Violation Review
Behavioral Pattern Analysis
Incident Escalation
SLA Management
High Volume Queue Handling
Quality & Accuracy Compliance
Microsoft Excel
Reporting & Documentation
Communication Skills
Problem Solving
Team Coordination
Timeline
Trust & Safety Analyst
Accenture
12.2021 - Current
Bachelor of Commerce - Financial Accounting
Prince Shri Venkateshwara
04.2001 -