Divya M
Bangalore
Summary
Strong communication, persuasion, and problem-solving skills with the ability to build rapport with customers. Committed to achieving targets and delivering exceptional customer experiences. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
House of Spectrum
12.2024 - Current
- Making Outbound Calls – Contact potential customers to inform them about the property details.
- Lead Generation – Identify potential clients and collect relevant details for follow-ups.
- Customer Follow-ups – Regularly follow up with prospects and existing customers to maintain relationships.
- Maintaining Records – Document all calls, customer feedback, and interactions for future reference.
- Meeting Targets – Work towards achieving weekly, and monthly sales targets.
- Site Visits & Meetings: Schedule regular visits to construction sites and offices for better communication.
Team Lead Inside Sales
SBR GROUP
05.2023 - 11.2024
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Improved client experience with timely follow-ups on leads, showing feedbacks, and transaction updates.
- Stay updated with industry trends, product enhancements, and new technologies, continuously enhancing knowledge and skills to effectively position the company's offerings
- Leveraged CRM tools effectively for lead management and accurate forecasting of sales pipelines across various territories.
Assistant Manager Inside Sales
FINCITY
03.2022 - 05.2023
- Handling incoming calls and outbound calls
- Handling enquiries received from Website, Facebook, Portal
- Establish and maintain strong relationships with customers, understanding their evolving needs, and providing ongoing support throughout the sales cycle
- Stay updated with industry trends, product enhancements, and new technologies, continuously enhancing knowledge and skills to effectively position the company's offerings
- Received Alpha Performer Award for being the top performer (FY22)
Senior Executive
CENTURY REAL ESTATE
11.2018 - 02.2022
- Senior Executive Presales (Oct 2018 - Jul 2021)
- Fixing up Site visits and closely follow up with the clients until the closure
- Received an award for highest contribution for plotted development and being top performer with highest revenue and site visits
- Worked On Projects - Renata, Ethos, Horizon, Breeze, Linea, Artizan, CSV, Eden, Greens, Seasons, Indus, Central, Infiniti and wintersun
- Team Leader Presales (Aug 2021 - Feb 2022)
- MIS Reporting to the management on a Daily, weekly & monthly basis
- Received STAR AWARD for being the top performer (FY21 - H1 FY22)
Presales executive
BREN CORPORATION
06.2018 - 10.2018
- Online Live Chat with the clients and share the property information & Generate leads
- Handling enquiries received from Website, Facebook, Portal
- Fixing up Site visits and revisits
- Worked On Projects - Edge waters, Imperia, Champions square, Starlight, Woods& Northern lights
- Outbound calls & cold calling to generate more leads
Education
SSLC -
New Baldwin Residential High School
PUC -
Sri Sai Sathyanarayana College
Skills
Communication Skills
- Clear and confident speaking
- Active listening
- Convincing potential customers
- Understanding customer needs and offering solutions
- Basic computer knowledge (CRM software, Excel, Email, etc)
- Call scripting and documentation
- Keeping track of follow-ups
- Prioritizing leads and tasks
- Thinking quickly to provide solutions
- Handling difficult customers tactfully
Qualifications
PUC, Sri Sai Sathyanarayana College, SSLC, New Baldwin Residential High School, Good Communication Skills, Can work efficiently, Highly adapted to learn new skills, Innovation, Sincere & Hardworking, Excellent written, verbal, and interpersonal communication skills
Personal Information
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Timeline
Assistant Manager
House of Spectrum
12.2024 - Current
Team Lead Inside Sales
SBR GROUP
05.2023 - 11.2024
Assistant Manager Inside Sales
FINCITY
03.2022 - 05.2023
Senior Executive
CENTURY REAL ESTATE
11.2018 - 02.2022
Presales executive
BREN CORPORATION
06.2018 - 10.2018
PUC -
Sri Sai Sathyanarayana College
SSLC -
New Baldwin Residential High School
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