Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Divya M

Operations Analyst
Bengaluru

Summary

Detail-oriented and analytical Operational Analyst with expertise in auditing, optimizing, and enhancing expense reporting processes. Proficient in SAP Concur and AppZen, demonstrating strong analytical skills and a high level of accuracy. Proven ability to strengthen compliance and operational efficiency, reflected through continuous KPI improvements. Experienced in knowledge transfer, team development, and supporting policy enhancements to drive process excellence.

Overview

2026
2026
years of professional experience

Work History

Operational Analyst (Team Leader)

JPMorgan Chase
10 2018 - Current
  • Conducted end-to-end auditing of employee expense reports, ensuring full compliance with the company's Travel & Expense (T&E) policy.
  • Built strong subject matter expertise in T&E policies, SAP Concur, Concur Detect, and related expense management tools.
  • Verified, approved, and processed electronically submitted expense claims, maintaining high accuracy and policy adherence.
  • Partnered with offshore teams to streamline employee reimbursement processes and resolve discrepancies efficiently.
  • Monitored outstanding documentation requests to ensure timely submission and completion of reimbursement activities.
  • Mentored junior team members, fostering a culture of collaboration and professional growth within the organization.
  • Managed daily allocation of expense reports from AppZen, ensuring timely action and adherence to defined SLA targets.
  • Collaborated with cross-functional teams to develop innovative solutions for complex problems, resulting in successful project completion.
  • Proactively resolved SAP payment rejections and cleared pending transactions to support seamless financial operations.
  • Conducted regular audits of operational procedures, identifying inefficiencies and recommending improvements as necessary.
  • Reviewed and escalated T&E exceptions, collaborating with management to address potential policy violations.
  • Recommended updates to global and regional travel and expense policies based on audit findings and operational insights.
  • Delivered training and knowledge transfer sessions for onboarding new hires, enhancing team capability and process understanding.
  • Performed quality assurance re-audits on sample expense reports to verify audit accuracy and continuous compliance.
  • Led monthly Root Cause Analysis (RCA) sessions to identify recurring audit issues and drive process improvements.
  • Prepared and presented comprehensive monthly KPI reports to senior management, highlighting audit performance, trends, and areas for improvement.

Associate Professional

Cargill Business Services
Bengaluru
04.2017 - 10.2017
  • Ensured seamless execution of operational activities by efficiently utilizing applications such as JDE and GTOS.
  • Resolved queries from the Customer Support team related to delays in invoice processing, ensuring timely issue resolution and stakeholder satisfaction.
  • Collated vendor invoices on a daily basis and executed end-to-end invoice processing activities in accordance with organizational standards.
  • Performed end-to-end activities related to the PRTP (Procure-to-Pay) process, ensuring accuracy and compliance throughout the transaction lifecycle.

Financial Associate - Accounts Payable

Hewlett Packard Enterprise
Bengaluru
05.2014 - 04.2017
  • Executed global vendor payment processes, ensuring accuracy and adherence to organizational guidelines.
  • Performed 3-Way and 2-Way matching for both PO and Non-PO transactions to validate purchase and payment accuracy.
  • Verified vendor transactions and payment records using SAP modules (MM and FICO).
  • Analyzed invoice data to ensure alignment with company policies and market standards.
  • Validated invoices, investigated discrepancies, and followed up with vendors for mismatches or incomplete documentation.
  • Posted and reconciled non-payment transactions through General Ledger (GL) accounts and Cost Centres.
  • Conducted regular audits and reconciliations of debit balance vendors to maintain clean and accurate vendor accounts.
  • Acted as a liaison to resolve payment discrepancies between buyers, internal stakeholders, and external vendors.
  • Documented and updated market-specific changes related to vendors and payment procedures for process transparency and compliance.

Education

Bachelor of Commerce - Finance And Accounts

Kristu Jayanti College
Bengaluru
04.2001 -

Skills

  • Expense Auditing and Compliance

  • Travel and Expense (T&E) Policy Expertise

  • Concur Detect and AppZen Familiarity

  • Performance Monitoring and SLA Compliance

  • Knowledge Transfer and Training Delivery

  • Operational Process Improvement and Gap Analysis

  • KPI Reporting and Management Presentation

  • Employee Support Query Resolution

  • Root Cause Analysis (RCA) and Issue Resolution

  • Team Handling

Accomplishments

  • All Star Champion Award: Recognized for implementing Alteryx automation to streamline and enhance the sample selection process for re-audit activities.
  • Spot Award: Awarded for efficiently managing the compliance queue and ensuring consistent adherence to operational standards.
  • Exceptional Management Award: Recognized for training new hires and helping to rebuild the team after employee turnover, ensuring smooth operations.

Timeline

Associate Professional

Cargill Business Services
04.2017 - 10.2017

Financial Associate - Accounts Payable

Hewlett Packard Enterprise
05.2014 - 04.2017

Bachelor of Commerce - Finance And Accounts

Kristu Jayanti College
04.2001 -

Operational Analyst (Team Leader)

JPMorgan Chase
10 2018 - Current

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Divya MOperations Analyst