Open To Work
Divya M
Chennai
Summary
Dynamic Software Engineer having 10 years of experience with a proven track record at Cognizant Technology Solutions, excelling in troubleshooting and metrics analysis. Adept at enhancing processes and driving performance improvements, leveraging strong interpersonal skills and MySQL expertise to deliver impactful results. Committed to fostering team excellence and achieving strategic objectives.
Overview
10
10
years of professional experience
Work History
Software Engineer
Cognizant Technology Solutions
Chennai
09.2021 - Current
- Troubleshot issues and provided resolutions for support team, enhancing issue resolution process.
- Tracked support team metrics and performance for reporting, informing strategy and improvements.
- Prepared slide packs for governance calls with internal and external stakeholders, facilitating effective communication.
- Supported testing efforts to enhance system performance and facilitate migration.
Senior Officer
Wipro Technologies
Chennai
12.2014 - 06.2017
- Processing vendor invoices in ERP (Oracle) system
- Analyze the unmatched \ exception invoices and take required action in order to clear the invoice for payment
- Liaise with business and vendors to resolve the disputes
- Look for duplicates and remove them from payment processing
- Validate the T&E report submitted by the employees
- Ensure the expenses report comply with organization policy and meets all requirements
- Process the expenses report as per defined procedure
- Respond to vendor & employees query through email
- Provide resolution to disputes and drive towards closure
- Liaise with vendors to ensure goods are delivered on time, replacement for damaged goods, receipt of credit notes for shortage \ damaged goods
- Posting manual journal entries
- Asset registration\modification\retirement
- Asset depreciation report
- Book closing
- World’s largest global payment solutions company based in North America & Europe
- Ensure KPI & Metrics are being met as agreed
- Ensure process & audit compliance
- Liaising with Business units and staffs
- Handle dispute related queries and provide resolution
- Performing random quality check on all processed invoices \ documents \ journals \ accruals
- Month end activities – Settlement, Transfers, Accruals, JE, Reconciliation of Sub-ledger and General Ledger
- Ensure month end reports are being circulated to all stakeholders
- Being part of governance calls with client
- Conducting process training for new joiners
Process Analyst
IOPEX Technologies
Chennai
03.2012 - 12.2014
- Been part of Accounts Payable process
- Analyze the unmatched invoices and take required action in order to clear the invoice for payment
- Liaise with business and vendors to resolve the disputes
- America’s largest broadcasting & cable services provider
- Managing the work allocation to the team based on capacity
- Conducting review with stakeholders in a regular frequency (Weekly / Monthly)
- Meeting the teams on daily basis to discuss plan for the day, quality and process improvements
- Providing feedback to the team members
- Performing random quality check on all processed tickets
- Tracking the productivity of the team members and ensure to achieve 100%
- Providing floor support and clarifying the queries raised by the team
- Resolving the issues by following the standard procedures
- Motivating and mentoring the team to sustain the excellence
Education
MBA - Finance
University of Madras
01-2009
Bachelor of Commerce - Commerce & Accounting
SDNB Vaishnava College For Women
Chennai01-2007
Skills
- Microsoft Office proficiency
- Interpersonal relationship management
- Coaching and mentoring
- Results oriented
- Performance testing
- Metrics analysis
- Process improvements
- MySQL
- Troubleshooting skills
- Structured problem solving
- Power BI
Accomplishments
- Rewarded as 'Best Associate of the year 2013'
- Received 'Best associate of the month' for 4 times
- Participated in Leadership Development training program
- Received 'Star Performer Award' 3 times in Wipro
Languages
- English
- Tamil
Hobbies and Interests
- Spending time with family
- Listening music
- Cooking
Trainings Completed
- Personality development
- Assertive communication Skills Training
- Customer focus and negotiating skills
- Power BI & My SQL
Personal Information
- Age: 40
- Date of Birth: 12/13/85
- Marital Status: Married
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
₹1200000/yr - ₹1500000/yrTimeline
Software Engineer
Cognizant Technology Solutions
09.2021 - Current
Senior Officer
Wipro Technologies
12.2014 - 06.2017
Process Analyst
IOPEX Technologies
03.2012 - 12.2014
MBA - Finance
University of Madras
Bachelor of Commerce - Commerce & Accounting
SDNB Vaishnava College For Women