Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Divya Mahala

Divya Mahala

Jaipur

Summary

Working as a Software Engineer having 2+ years of experience in building LLM-powered chatbot platforms and AI-driven automation. Skilled in low-code/no-code development, chatbot integration across Teams, WhatsApp, and Facebook, and backend architecture with data sources like SharePoint, SQL, S3, and Azure Blob. Experienced in delivering AI chatbots for Automotive, Government, and Airlines, along with developing an ITSM tool for intelligent ticketing. Strong in pre-sales, technical demos, and client consultations, driving AI adoption and business automation.

Overview

3
3
years of professional experience

Work History

Software Engineer

Celebal Technologies
12.2022 - Current
  • Built a low-code/no-code platform for LLM-based chatbots, deployed across Teams, WhatsApp, and Facebook.
  • Developed drag-and-drop chatbot builder using Gen AI-powered workflows.
  • Integrated diverse data sources (SharePoint, CRM, blob, S3) for RAG-based responses.
  • Developed an analytics dashboard to track chatbot KPIs, and user engagement.
  • Implemented live agent handoff, enhancing customer support.
  • Led pre-sales efforts, delivering technical demos, proposals, and client consultations.
  • Delivered chatbots for the automotive, government, and airlines sectors, improving automation and user experience.
  • Built an ITSM tool for smart ticketing and expert assignment, streamlining support operations.
  • Played a key role in enhancing the workflow processes for the ITSM tool, leveraging deep integration with Microsoft Teams and Azure AD for streamlined ticket management and user authentication.
  • Documented software designs and architecture for future reference and maintenance.
  • Engaged in scheduled stakeholder collaborations to address progress, modifications and issues.

Backend Developer - Intern

Celebal Technologies
07.2022 - 11.2022
  • Implemented authentication and authorization features for the ToDo application backend using NodeJS and JWT, enhancing security and protecting user data for 200+ active users.
  • E-Commerce website using NodeJS and Nest JS with SQL server
  • Developed foundational systems supporting a subscription model.

Education

Bachelor of Technology - Mechanical Engineering

Rajasthan Technical University
Jaipur, Rajasthan
01.2021

Skills

  • NodeJS
  • Express JS
  • Nest JS
  • SQL
  • System design
  • Project planning
  • Application lifecycle management ALM
  • Project management
  • Product development
  • Cloud service management
  • Prompt Engineering
  • Websocket
  • Cloud Platform Services
  • Azure Fundamentals
  • Azure Bot
  • Cosmos DB
  • Cognitive Services
  • Azure Functions
  • Azure Logic App
  • Azure APIM
  • Amazon DynamoDB
  • Amazon RDS
  • Amazon S3
  • Amazon EC2
  • Amazon EKS
  • Amazon Bedrock
  • Amazon CloudTrail
  • Amazon SQS

Timeline

Software Engineer

Celebal Technologies
12.2022 - Current

Backend Developer - Intern

Celebal Technologies
07.2022 - 11.2022

Bachelor of Technology - Mechanical Engineering

Rajasthan Technical University

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Divya Mahala