Divya Makvana
Rajkot
Summary
Looking forward to be recognized as an efficient & competent individual in Administration aspire to prove talent in the health care sector with long term objective to become leader with domain knowledge and good skill set required establishing growth in Hospital & Healthcare Management field.
Overview
17
17
years of professional experience
Work History
Health Checkup Coordinator
NMC Royal Hospital
Dubai
2022.02 - Current
- Coordination for Health Check up with all clinical departments with the patients.
- Handaling Cash Patient as well as corporate tieup
- New tie-up with corporates for annual and pre employment check ups
- Co-ordination with insurance for approval
Cardiac Co-ordinator
Plexus Cardiac Hospital
Rajkot
2021.10 - 2022.01
- Handled all cardiac patients OP and IP
- Given estimates to patients
- Explain about cardiac procedures to patient's Reletives
- Daily Inpatient Rounds
Digital Marketing Officer
N.M.Virani Wockhardt Hospital
Rajkot
2020.01 - 2021.10
- Handaling Social Media Pages
- Improved search-related activities through ongoing analysis, experimentation or optimization tests.
Cardiac Co-ordinator
Sterling Hospital
Rajkot
2017.01 - 2019.12
- Daily Rounds of All Cardiac Patients
- Overseeing the daily activities of the cath lab and CVTS operation theater.
- Responsible for ensuring that high quality patient care is given and monitor patient volumes,quality of care,and performance of staff to identify areas for improvement.
- Resolved any patients concerns and inquiries,coordinated all daily front office operations,ensuring the all-time great patient experience.
- Closed working relationship with cardiologist and cardiac surgeon.
- Offered friendly and efficient service to customers,handled challenging situations with ease.
- Preparing and presenting operational and financial reports as required.
- Supervising of Health check up,IP billing,Bill outstanding,opd and insurance and Government schemes operation with local authorities.
Floor Co-ordinator
Sterling Hospital
Rajkot
2009.10 - 2017.12
- Steering initiatives towards achievement of organizational goals with chief responsibility pertaining to administration, facilities Management & Process Improvements.
- Patient Counseling regarding queries of patients/Relatives Reletive
- Training given to the staff on soft skills Hospital Codes, Patient’s rights and responsibilities,Fire safety awareness.
- Preparing Duty Roster, identification of training needs,Grievance Handling, Preparation of daily MIS , Management of Opds and Bed Management.
- Direct Request for meetings and appropriate correspondence with the Unit Head, Schedule of Meetings,Record of MOM.
- Daily Round on clinical area and non clinical areas.
- Co-ordination with Medical Administration and Unit Head regarding daily issues.
- Checking of calibration for Biomedical equipment and fire safety equipments.
- Oversaw House keeping, Laundry, Lift movement & Catering Related Jobs.
- CO-ordination with F&B department for smooth functions.
- Regular health check up of Kitchen staff, HK staff and Security.
- Checking grooming standards for all staff.
- Planned and surprise rounds of entire vicinity of the hospital, monitoring parameters of discipline,cleanliness,safety,patient care,standardization of display brandings inputs and other visual controls.
- Ensure proper co-ordination between dietician and Patient and kitchen
- Preparing daily reports for daily rounds.
- Put forward the idea of generating the link pertaining to the department concerns which can be sent to the respective HODs who on daily basis could know and prevent further.
Senior Officer
Wockhardt Hospital
Rajkot
2007.04 - 2009.09
- Setups and maintained patient files reports and correspondence and coordinate.
- Direct Request for meetings and appropriate correspondence with the Unit Head. Schedule meetings record minutes and documentation and filling records.
- Coordinating with NABH accreditation activities.
- Created customer friendly environment resulting in better patient and doctor satisfaction
- Recorded highest ever satisfaction index for housekeeping in the hospital.
Education
Master of Arts - Sociology
Saurashtra University
Rajkot 2020-08
Bachelor of Arts - Sociology
Saurashtra University
Rajkot 2010-04
MBA - Hospital Administration
Dr.D.Y.Patil Vidhyapith
PuneSkills
- Teamwork
- Probablm Solving
- Time Management
- Motivation
- Leadership
- Empathy & Respective behavior
Languages
English
Advanced
C1
Hindi
Proficient
C2
Gujarati
Proficient
C2
Timeline
Health Checkup Coordinator
NMC Royal Hospital
2022.02 - Current
Cardiac Co-ordinator
Plexus Cardiac Hospital
2021.10 - 2022.01
Digital Marketing Officer
N.M.Virani Wockhardt Hospital
2020.01 - 2021.10
Cardiac Co-ordinator
Sterling Hospital
2017.01 - 2019.12
Floor Co-ordinator
Sterling Hospital
2009.10 - 2017.12
Senior Officer
Wockhardt Hospital
2007.04 - 2009.09
Master of Arts - Sociology
Saurashtra University
Bachelor of Arts - Sociology
Saurashtra University
MBA - Hospital Administration
Dr.D.Y.Patil Vidhyapith
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