Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Divya Manglani

Mumbai

Summary

Dynamic Associate Process Manager at eClerx with a proven track record in client relationship management and process documentation. Expert in training facilitation and problem-solving, I successfully reduced client profit and loss risks through effective oversight and compliance checks, enhancing operational efficiency and stakeholder satisfaction.

Overview

4
4
years of professional experience

Work History

Associate Process Manager

eClerx
Mumbai
05.2025 - Current

1. Facilitated training for new hires and developed SOPs and procedure documents for clients.

1 .Facilitated training for new hires and developed SOPs and procedure documents for clients.

Reviewed daily escalation reports to reduce client profit and loss risks.

3. Prepared and presented lifecycle event reports to stakeholders.

4. Executed end-of-day supervisory checks to ensure compliance with regulations.

5. Managed Xceptor and Non-Live Trade Reports as point of contact for specific activities.

Senior Financial Analyst

eClerx
Mumbai
05.2023 - 04.2025

1. Performing various control functions to ensure trade values in risk management are in sync with Risk, PNL and downstream applications

2. Ensure all items are dealt effectively and resolved accordingly in a timely manner

4. Identifying and Investigating discrepancies having an economic impact
5. Tracking the queries raised for resolution and amendment with the client
6. Performing AD-hoc activities such as checking for application status and performing exclusions likewise as instructed by the client
7. Performing QAs with due diligence on the data provided by client and tracking changes in the product which might have a PNL impact to the client by performing full reviews to those
8. Performing audits on high complexity and volume templates
9.Discussing queries on call with client to ensure effective and accurate amendments on timely manner.

4.Identifying and Investigating discrepancies having an economic impact
5.Tracking the queries raised for resolution and amendment with the client
6.Performing AD-hoc activities such as checking for application status and performing exclusions likewise as instructed by the client
7.Performing QAs with due diligence on the data provided by client and tracking changes in the product which might have a PNL impact to the client by performing full reviews to those
8.Performing audits on high complexity and volume templates
9.Discussing queries on call with client to ensure effective and accurate amendments on timely manner.

Analyst

eClerx
Mumbai
12.2021 - 04.2023

1. Analysis and Interpretation of the Equity derivatives market and reconciliation of Securitized and OTC trade documents with risk system

2.Maintain checklist while reviewing OTC and Structured products

Education

MBA - Finance

SAV Acharya Institute of Management Studies
Mumbai
04-2024

BBI - Banking And Insurance

SHM Degree College
Mumbai
06-2021

Skills

  • Client relationship management
  • Handling Pressure effectively
  • Effective communication
  • Attention to detail
  • Problem solving
  • Process documentation
  • Training facilitation
  • Attention to detail
  • Quick learner
  • Dispute management
  • Acceptance and ownership

Accomplishments

  • Became an auditor in 8 months of joining the firm
  • Value Award 1- For consistently delivering excellent work and demonstrating a remarkable dedication to one's job. For providing various trainings and helping others in daily queries
  • Value Award 2- Divya in last few months has become an integral part of Team. She is an auditor on some of the high volume templates. Divya is always willing to take up additional responsibilities and is keen to learn new things

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Sindhi
Elementary (A2)
A2

Timeline

Associate Process Manager

eClerx
05.2025 - Current

Senior Financial Analyst

eClerx
05.2023 - 04.2025

Analyst

eClerx
12.2021 - 04.2023

MBA - Finance

SAV Acharya Institute of Management Studies

BBI - Banking And Insurance

SHM Degree College
Divya Manglani