Divya Marwah
Front Office Executive
Bangalore
Summary
A people-oriented person with a happy disposition in life; has engaged self in tasks that dealt with business development activities, mapping of new market segments, sourcing out of new accounts and opportunities, relationship- building, customer service and guest-relations; can work well with different people from all levels and has a very optimistic view in life; can drive people and motivate them towards a common goal; highly organized and can work with minimal supervision. Talented professional ready to bring hardworking mentality to Trainee position. Driven to learn position inside and out to maximize contributions and support business and customer objectives.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Trainee
JW-Marriot
Chandigarh
12.2014
- Functioned as a receptionist wherein initial front office operation with clients are done
- Coordinated and updated various department details regarding ticketing, reservations, inquiries and records
- Responsible for greeting and directing guest and staff.
Front Desk Receptionist
kropex Tata motors
Bengaluru
03.2021 - 01.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Office Executive
Adcanopus Digital Media Pvt. LTD
12.2016 - 01.2021
- Functioned as a Front office executive wherein initial front office operations with clients are done
- Coordinated and updated various department details regarding ticketing, reservations, inquiries and records
- Responded and attended to different complaints, service issues and other general questions or concerns including housekeeping queries
- Responsible for various events activities
- Responsible for managing guest, clients and candidates
- Managed multi-line phone system
- Responsible for greeting and directing guest and staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Relation Associate
Le-Meridien, Golf
Bangalore
01.2015 - 01.2016
- Responded to guests, client‘s’ inquiries and requests
- Managed guest relation activities
- Coordinated request of guest to other departments such as housekeeping, pantry, etc
- Responded to different complaints of guest and offered a solution
- Responsible for answering and attending to incoming and outgoing calls
- Responsible for transferring calls to the concerned departments.
Education
Frankfinn Diploma - Aviation, Hospitality and Travel Management
01.2012 - 01.2014
undefined
01.2011 - 01.2012
undefined
CBSE
01.2008 - 01.2009
Skills
Computer applications (MS Office Word, Excel, PowerPointundefined
Timeline
Front Desk Receptionist
kropex Tata motors
03.2021 - 01.2022
Front Office Executive
Adcanopus Digital Media Pvt. LTD
12.2016 - 01.2021
Customer Relation Associate
Le-Meridien, Golf
01.2015 - 01.2016
Trainee
JW-Marriot
12.2014
Frankfinn Diploma - Aviation, Hospitality and Travel Management
01.2012 - 01.2014
undefined
01.2011 - 01.2012
undefined
CBSE
01.2008 - 01.2009
Similar Profiles
Tiana SkendzicTiana Skendzic
Bartender and Server at JW MarriotBartender and Server at JW Marriot
Daniel ReinheimerDaniel Reinheimer
Chef De Partie at Jw Marriot/SpeidiniChef De Partie at Jw Marriot/Speidini
Ahmed ZahirAhmed Zahir
Food and Beverage Supervisor at JW Marriot MaldivesFood and Beverage Supervisor at JW Marriot Maldives